Review of The Heritage Bangkok 4*

This hotel is a scam. This place should not be a hotel at all. The hotel faultily provides booking websites as a 4-star hotel and faulty images. The images on booking websites are from many years ago when the hotel was new, but they have never been updated or even maintenance. Everything in the hotel is in horrible condition. The room was dirty with thick dust covers everything, especially from the AC. The carpet seemed never been cleaned. The curtain is very old, falling apart, you can not even open or close it, and very dirty with lots of stains. The balcony door can not lock the front door is janky and insecure. The ceiling has big marks of the water leak and some parts split open due to the too much leak that the hotel just left them there unfixed. The bathroom is old and very dirty, fingerprint stain that somehow can not be removed, clogging sink and black mold all over the shower curtain! Fingerprint on every light switch that they never bother to clean them off. The elevators have the keycard lock system that is not working, so any strangers can easily just walk in. All these, we are not talking about just only one room that we saw, we have booked 3 rooms and all of every room are in the same condition. We believe that the rest of the hotel is the same. Once we complain to the booking website, the hotel informed them that they will talk to us directly but we didn't hear a word from them. We eventually could only spend one night and had to check out early and got another hotel across the street. During the early checkout, the hotel staff didn't ask any questions about why we left much earlier than what we have booked. The hotel management informed the booking website that they would not return the money due to their cancellation policy and told the booking website and us not to contact them again! This hotel makes you feel like you score a big deal of a four-star hotel for cheap but actually, you are getting a one-star hotel for expensive with no cancellation no matter what reason. Please do not consider to stay at this hotel.