Booked this hotel with TUI for me, my mum and my 11 year old son.
When we arrived (after the 1 hour 10 minute coach transfer! ) we checked in at reception with a friendly man. He offered us Prosecco and orange juice and some choccys whilst we did the paperwork. We noticed the smell when we first entered the lobby — very fresh and clean.
We took the lift to our room and noticed the lift information and voice is only German and Spanish.
Our room itself was okay, a bit dated, but clean. The shower was fantastic!
The cleaners did a great job each day, could not fault them.
Unfortunately we found that this hotel seems to charge you for every little thing. The mini-bar was well stocked, but very expensive. The coffee machine was in our room but we did not use it as they were charging for each pod used!
If you wanted to use a white cushioned sunbed, these were 30 euros pp for the day (which we only found out when we were laying there and then were approached by a member of staff after 20 minutes and it was quite embarrassing). If you wanted to use the top floor pool this was something like 40 euros pp and was something we were not informed about at check in (we just happened to see a sign for it when going to the wrong floor).
The drinks around the pool at the pool bar were expensive, and when my mum and I asked for an English Breakfast tea the waitress had no idea what we were saying or asking for. It was a painful experience because none of the waiters could understand basic English.
The outdoor pool was okay, a bit boring and basic. At check-in we were not told, but we found out there was also an indoor pool. When I wanted to take my son to have a quick look at the indoor pool, we were stopped and told we could not go in without flipflops. I tried to explain in English that we were just looking, but they were adamant and confrontational (I will say that this particular member of staff apologised the following day for his attitude and we found this lovely of him).
The evening meal in the restaurant was quite odd I thought and not child friendly at all. No basic bits like pasta, chips, steak etc.
We raised our concerns about the service and the cost of things to one of the managers and she was fantastic. Both female managers were helpful, kind, polite and friendly. They do the hotel proud.
On Tuesday morning we had a piano at the breakfast buffet which was lovely, and the managers were handing out Prosseco which was a treat!
Once you have been in the pool and the beach, there is nothing else to do in the area, especially for children. We were told that there was a local market every Wednesday so we took a taxi to have a look. When we go there it was about 6/7 stalls! A waste of time to be honest. Anything else seems to be a good ride away in a taxi resulting in us spending yet more money.
The beach bar did nice food (questionable customer service) but is only open every other day which we found odd.
The little Spar on the beach is handy but expensive and no customer service whatsoever from the lady on the till.
My recommendations would be to train more staff in English, include some more well known foods in the evening meal options and stop charging visitors for every little thing you offer. Its off putting and makes people feel embarrassed. The white cushioned sunbeds being 30 euros pp for the day is awfully expensive and just resulted in hardly any of them being used. Had it been 15 euros for the whole bed per day then we would have paid and hotel would have benefited.
Something I noticed was that all the local restaurants had large menus and about 20% of it is food — the rest is all alcohol.
The hotels evening entertainment was a different singer each night and whilst I clapped for them and tried to enjoy it, it was a bit boring (again nothing for the children to do).
We had an exceedingly early checkout and the gentleman on reception arranged a little bit of breakfast for us at 5am which we greatly appreciated.
We worked out that had my mum and I paid for a cushioned pool sunbed each day (30 euros each) and the evening meal for all three of us each day (75 euros), along with a coffee each in our room each day (2 euros each), we would have spent an additional 695 euros (thats without buying extra drinks & snacks by the pool bar and paying 30 euros per sunbed at the beach, drinking from the mini-bar or going to the top floor pool — just something to bear in mind.
By the end of our holiday, we were happy to be going home and will not be returning.
When we arrived (after the 1 hour 10 minute coach transfer! ) we checked in at reception with a friendly man. He offered us Prosecco and orange juice and some choccys whilst we did the paperwork. We noticed the smell when we first entered the lobby — very fresh and clean.
We took the lift to our room and noticed the lift information and voice is only German and Spanish.
Our room itself was okay, a bit dated, but clean. The shower was fantastic!
The cleaners did a great job each day, could not fault them.
Unfortunately we found that this hotel seems to charge you for every little thing. The mini-bar was well stocked, but very expensive. The coffee machine was in our room but we did not use it as they were charging for each pod used!
If you wanted to use a white cushioned sunbed, these were 30 euros pp for the day (which we only found out when we were laying there and then were approached by a member of staff after 20 minutes and it was quite embarrassing). If you wanted to use the top floor pool this was something like 40 euros pp and was something we were not informed about at check in (we just happened to see a sign for it when going to the wrong floor).
The drinks around the pool at the pool bar were expensive, and when my mum and I asked for an English Breakfast tea the waitress had no idea what we were saying or asking for. It was a painful experience because none of the waiters could understand basic English.
The outdoor pool was okay, a bit boring and basic. At check-in we were not told, but we found out there was also an indoor pool. When I wanted to take my son to have a quick look at the indoor pool, we were stopped and told we could not go in without flipflops. I tried to explain in English that we were just looking, but they were adamant and confrontational (I will say that this particular member of staff apologised the following day for his attitude and we found this lovely of him).
The evening meal in the restaurant was quite odd I thought and not child friendly at all. No basic bits like pasta, chips, steak etc.
We raised our concerns about the service and the cost of things to one of the managers and she was fantastic. Both female managers were helpful, kind, polite and friendly. They do the hotel proud.
On Tuesday morning we had a piano at the breakfast buffet which was lovely, and the managers were handing out Prosseco which was a treat!
Once you have been in the pool and the beach, there is nothing else to do in the area, especially for children. We were told that there was a local market every Wednesday so we took a taxi to have a look. When we go there it was about 6/7 stalls! A waste of time to be honest. Anything else seems to be a good ride away in a taxi resulting in us spending yet more money.
The beach bar did nice food (questionable customer service) but is only open every other day which we found odd.
The little Spar on the beach is handy but expensive and no customer service whatsoever from the lady on the till.
My recommendations would be to train more staff in English, include some more well known foods in the evening meal options and stop charging visitors for every little thing you offer. Its off putting and makes people feel embarrassed. The white cushioned sunbeds being 30 euros pp for the day is awfully expensive and just resulted in hardly any of them being used. Had it been 15 euros for the whole bed per day then we would have paid and hotel would have benefited.
Something I noticed was that all the local restaurants had large menus and about 20% of it is food — the rest is all alcohol.
The hotels evening entertainment was a different singer each night and whilst I clapped for them and tried to enjoy it, it was a bit boring (again nothing for the children to do).
We had an exceedingly early checkout and the gentleman on reception arranged a little bit of breakfast for us at 5am which we greatly appreciated.
We worked out that had my mum and I paid for a cushioned pool sunbed each day (30 euros each) and the evening meal for all three of us each day (75 euros), along with a coffee each in our room each day (2 euros each), we would have spent an additional 695 euros (thats without buying extra drinks & snacks by the pool bar and paying 30 euros per sunbed at the beach, drinking from the mini-bar or going to the top floor pool — just something to bear in mind.
By the end of our holiday, we were happy to be going home and will not be returning.