Review of Usadba Zhemchuznaya 3*

Карина

08/10/2020

Respond
1/10
РусскийEnglish
We had a wedding in a restaurant. Forced to take the waiters for an extra fee (2 for free, one took, imposed the fourth, because 8 tables will not be enough). The waiters worked great, fused with everything. But! First, several times discussed "special" guests (vegetarian and Muslim), told at which table will sit, and you need to check the supply of separate food. As a result… The Muslim was brought pork, and the vegetarian was forgotten to cook food and carried for about an hour, only when she said it herself, i. E. Brought food as everyone, allegedly not knowing it. Plus brought only one hot dish of two. Also the scraper was unprepared, the potatoes were very hard, all the guests. Secondly, the suite as a gift. Of course, it is nice to provide a room, but far from a suite. Air conditioning NO, stand in a dress, nervous, so also in the heat, not comfortable at all. Water is not hot, I wanted to lie in a hot tub after a hard day (or hot tub), and there the water quickly cools down because of a large area, and the water is not hot even, goes different pressure, different temperature (from cool to warm). How can such mono conditions be called "LUX"?! Third, they tried to accuse the groom's mother of wanting to steal from the salad bowl. Due to the fact that the staff misunderstood, expressed to me, then in the morning once again expressed to me with the groom. Their staff misunderstood something, but they say they were stolen. So I do not recommend such a place for such an important holiday.

Загородный-КлубУсадьба-Жемчужная

08/21/2020

Respond
РусскийEnglish
Dear Karina! Thank you for taking the time and leaving your review. We are always happy with the feedback of our guests. We are very sorry that you did not have the best impression. We do not impose our services, we just want the important event to be as organized as possible and meet the requirements. The dish called "The Skobelka" was fully prepared and the empty plates indicated that the dish was liked by the guests. You've been warned about special guests, but you haven't told me which tables they'll be sitting at. With regard to the air conditioning in the Suite room, we are happy to let you know that it is installed! With regard to the pressure in the Jacuzzi, it is a pity that you did not inform the administrator, we would have solved this problem. Thank you for the review, with the best wishes of the Estate team "Pearl"

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