Navona Studios

Hotel

Not a double room, they want to charge an additional $50 for a person that doesn't fit in the room and they don't have two beds room available. No parking n they don't greet you at all. I come from the states and they didn't treat us politely. The room was dirty. No refund and on top they charge a cancellation fee. Is sad the respond from the owner, because I explained the emergency with the third person, she didn't offer to accommodate us in a bigger room and she wanted to charge an additional $50 for the person for the same room. The room was dirty I have two witnesses and I should've taken a picture of it. The entrance is inside the Jewelry store and they didn't greet us. Please refer to other reviews about the staff in other website, they are not polite.

Very nice will recommend, great location comfortable no car needed you can walk everywhere.

Neat place though the bed wasn't that comfortable and parking is hard to find. Great value, really unique. Get the balcony and watch life happen on the street below. We will definitely stay here again! Added note, city noise since it's in the heart of Old San Juan. The area puts me in mind of the French Quarter. You have to check in at the jewelry store, but they're very friendly and helpful and the place was clean and smelled Good! Again, we will stay here again if the opportunity presents itself!

Needs a complete overhaul. Check in is next door at the jewelry store. No elevator. Roaches and ants. Very thin French doors. You could here every conversation outside. When we asked for toilet paper after we had been there 5 days, we were sent a few blocks away to a store to buy our own. No maid service. If you want a clean towel you have take your towel outside and next door to the jewelry store and exchange it for a new one. Then walk back up several flights of stairs back to your room to shower. Just not a great experience over all.

I love it my room is very clean good service customer service experience is awesome.

Nice studio. Free Wi fi. Clean and comfy. Good terrace at the rooftop.

We stayed here in July 2017! Great area to walk around. Parking is limited to off street parking but there's a underground parking nearby.

Very nicely located, right in the old town of San Juan. Good price/performance ratio. A thick plus point also for friendly welcome.

It was nice and quiet place wouldn't give it a 5 stars because there's no windows in the room so it's kind of dark but service was great.

Very friendly staff owner is very friendly in the perfect area of Old San Juan only downfall no hot water other than that they have perfect accommodations they go above and beyond to please their guest the waters not cold at most Lukewarm.

Very convenient and clean. All employees went above and beyond to be friendly and helpful, including the owner. Would definitely return.

A great place to stay in Old San Juan, friendly staff and close to every point of interest in the city.