Review of Villas Akalan 3*

Villas Aklan ended up being our chosen stay after our first choice was a disaster (be careful booking apartments in Tulum as when you arrive they can be very different to the pictures and explanation). Villas Aklan was exactlty as it looked on their website. Carmen the lady who manages the property actually really helped us out of a difficult situation after we left out original apartment due to it being not as described and no hot water! Carmen was really helpful, she really went the extra mile to accommodate us. We rented a room for 4nights. AC was good, patio area was nice to have and the fridge was also very useful. Carmen even gave us a coffee machine to use and cups. The room was serviced daily and we were given fresh towels. Pool was clean and there were ample sun loungers. The gardener was very jolly and nice. The property feels very safe with parking at the front. The main gates are always locked so that feels secure. The road outside is wide and smooth, not like all roads in Tulum as there are alot of pot holes-be aware to drive carefully if renting a car. The apartments are perfect location from town and either a bike ride or 5min drive from beach front which is very long and lovely. Carmen was really so helpful from providing us with a map and list of places to go in Tulum to eat and drink. She gave us a discount card and also helped us out further with a dispute we were having with Aero Mexico over the telephone where Carmen spoke to Areo Mexico in Spanish and went out of her way spending alot of time for us getting through to different departments and trying to negotiate on our behalf. This was very kind of her and way above and beyond her job. Carmen is a lovely person and because of the service we received from her we would definitely book Villas Aklan again. Thanks carmen very much.