Hotel San Francisco Leon

Hotel

It was very dirty and I did not want to stay, I told the lady at the reception and although it is not her fault, it is unfair to me that there is no return but I stayed for one night, in addition to the facilities are terrible.

Not recommended for LGBT people, rooms stink, lousy service from the staff! They discriminate if you are from the community.

I was around a few months ago and the service is very poor, there is a lack of maintenance to the rooms and to top it off today I learn that they commit acts of discrimination. Zero recommended. 👎🏻👎🏻👎🏻👎🏻👎🏻

Very clean and excellent service 👌 very attentive and the restaurant very good food our next visit to leon without problems I would stay here again at Hotel San Francisco.

The hotel x outside looks very nice, but already being inside very ugly rooms very dirty towels and bathrooms x same the curtains fallen not I do not recommend it at all.

The worst experience, a hotel with no hygiene, terrible service, no water and no soap, a hotel of passage more. Dirty sheets, decomposed food in the rooms, and a single person who takes responsibility, rooms without hot water and rooms without literal water!.

Excellent service the abitaciones very comfortable and beautiful.

Excellent service the rooms very nice.

Excellent service and affordable prices.

Terrible service, dirty rooms, your belongings are stolen, poorly trained staff who never take responsibility.

Unfortunately error when booking. It is an old hotel, which would not be a problem, however it is very dirty. The carpets seem to have centuries without vacuuming them, very, very neglected, it hurts because it has an excellent location but it is not worth it and if they have children, but not even jokingly.

Lousy reception service. There was no internet and we were urged by a labor issue. We were not informed of the problem before paying, we noticed until we were in the room. We requested a refund to look for another hotel and did not give it. Your excuse: it is not the hotel's problem but the supplier's problem. That's how they got out of the problem.
lousy service. Zero empathy.
The sprinkler floods.
ZERO helpful reception staff, no professionalism or seriousness.

All great place and excellent service.

Terrible service take time to bring everythingoo
There are never towels.

Very nice x out but the
Hotel does not comply with what it promises, the room that touched us smelled Horrible and refused to change us, has no pool as on the booking page promised. It does not have good maintenance. The customer deal sucks. I demanded my refund and they refused.

The staff were very friendly and helpful.

Excellent service, quality and very safe service, coming back very soon thank you.

All very excellent service and place to rest nice.

Good treatment, good facilities and good price.

Very good morning, the reason for the email is to let you know that your hotel has a lousy service. The first thing that happened was q gave us the room and the climate is not served the same as the remote control of the tv. Subsequently we wanted to change rooms, and actually we changed to a room consolidated with mattresses uncomfortable, we went out to work early in the morning we decided to leave by the door of the pool and the staff was not layers tell us that that door was not open I think that you need an induction course to your staff, subsequently we arrived obviously tired, eager to rest and we went, the staff was asleep, no problem gave us the key, we arrive wing room and it turns out that the key was not activated in a few words, a lousy service. It is worth mentioning that the only staff that is porto polite and respectful was the buttons Gustavo. There I leave this information to try to improve those details. P. S. I'm going with a bad experience. Thanks.

Lousy customer service! didn't even have a phone to call, send you an e-mail to communicate, and NEVER contestan… de truth does not go to that hotel! LOUSY SERVICE!

Poor facilities, lousy attention of the staff, very non-conforming and given back.

Excellent Service. ⭐⭐⭐⭐⭐

I recommend migos and friends q this hotel has good service, friendly employees and the best service is the recommended hotel san Francisco leon.

Very good service, good facilities despite the fact that it is not new!

I have only good things to say. The room was clean, comfortable. The bath TUB was clean with GREAT hot water AND pressure. The electrical outlets for charging were available with a special contraption for USB ports. And.

Excelente ubicación y a muy buen precio, todo muy limpio, habitación muy bonita y colchon muy rico para descansar. Buena atención.

A lot of cleaning and supervision is missing. The shower drain was clogged, the bath curtain full of mushrooms, the sheets dirty and to top with cockroaches. The personnel without authorization or interest to solve the situations that are presented.

Leaking in the lobby
You don't have access directly from the parking lot, you must enter through the front door
No hot water in the rooms
They tell you that you should wait about ten minutes in what "hot water" runs through the pipes and never arrives the hot water
Besides that of wasting water this of horror.

They let Me check in as 2hrs before, the room was spacious, and overall clean; The price of booking is good THE BAD: When I arrived there were no towels, send to order twice and told me they were sent but never send anything Besides the pool very dirty, muddy water and in the pasture cans of beer I Did Not like your rug (obscure) in the bedroom Ones because it is easier to accumulate animals Very nice facade.

Servicio terriblemente lento, el baño de nuestra habitación tenía una fuga de la palanca y tiraba agua, tardaron 7 horas en darnos toallas que deberían de estar en la habitación.

Mi estadía fue muy corta pero muy agradable, me sorprendió todo lo que te ofrece por un precio accesible. Sus habitaciones muy amplias y aún que no pude probar todas sus amenidades, es por eso que regresaría.

Hotel muy grande y buen ubicado, el lobby es impresionante y la habitación que me tocó estaba muy bien considerando el costo, la alberca se ve descuidada y el servicio del personal es regular.

It Is A simple hotel with what it takes to rest. The lobby is very nice and has outdoor pool. You Only need to improve attention and service. In My room there was not enough toilet paper or hand towel, also when ordering coffee for the coffee maker in the room, they said they no longer had to wait the other day to give me.

Customer service and management were most unfortunate.
The only highlight was the attention of some maids and the excellent food of the restaurant… But from there on out… Fully-worn…
Dirty and unserious… — _-#

It's a quiet hotel. The staff were very friendly and helpful, the location was excellent. The location was very good.

A good hotel, clean rooms, bathrooms equipped, should put more towels. The food in the restaurant is clean and good. Excellent price-quality ratio.

For one night it is acceptable, the price fairly accessible; However the facilities require maintenance, the room had broken curtains, dirty carpet, bathroom with water leak. The beds are comfortable, the lobby cozy.

Hotel type Holliday Inn Express, King size bed, desk, tub and hair dryer, a little sloppy and old, but for the price of booking is fine.

It is very well located, meets the basics and a little more, very comfortable and always are on the slope of everything.

It has everything you need for a comfortable stay. It is located near the centre of León, 20 minutes from the airport. The hotel restaurant is rich and economical.

The rooms are very comfortable. It has air conditioning. Overall it's very good. The staff were very friendly and helpful. I would definitely stay there again. It also has a large parking lot in the back.

Such a bad experience there, beds, showers since 1980s probably, very expensive its almost 150 dlls per night that is Way t o much for the service they offer, also there was a promotion on the lobby which they only said apply for specific days, in the mornjng I ask again they told me that was the price for the room but I got charge about 40% more, never will sleep again there.

Good place if you just want to spend the night. The facilities have been left in the past, there is a lack of remodeling and maintenance. Good location.

An excellent hotel with great service, nice and clean facilities, they have pool and the staff waited for us in the best way even though we had a mistake on the reservation. The breakfast buffet is very good with a basic variety of well-abundant dishes and a careful attention.

It qualifies as 3 stars but really deserves only one star as the culprits of their bad state are its employees, keep it very dirty, are lazy and dishonest as they do not clean well and their restaurant is disgusting. The manager doesn't seem to care or just looks normal or is accustomed to dirt. That's why the poor hotel is already in decline. Pity of construction… could be very important that property.

Excellent choice as budget hotels, the facilities are not the most modern or the most luxurious, yet you can get excellent prices online up to $350 the single room with bath tub, plus it is in a good location, 5 minutes without traffic from the fair grounds and 3 to 4 minutes from the mall max.

A hotel of many years. I was worried about what they wrote on their page, but I got a good room. The staff were very friendly and helpful. If you have your years the hotel but well maintained. Internet very good signal. Overall very good. Flat screens. The air conditioning works. You can see it's been remodeled.

I would like to give a brief comment on the service provided at this hotel.
Overall the service is good, comfortable facilities and a quiet family atmosphere, which is ideal when you stay in such a place.
It is an affordable hotel, so you pay you have fair enough and at a few points a little more, speaking of the food I can say that it is very good and the hotel restaurant is in very clean condition as well as its employees.
My only negative comment is directly with a restaurant employee, he's a waiter who I don't know his name, but wears glasses, this person is a despot and arrogant employee when it comes to providing his service.
When it comes to calling it is very slow, it seems to be more on the lookout for your cell phone than your work, and when you arrive at your table it does so with an unfriendly attitude towards diners.
I hope that you will take this comment into consideration, as I would not like to go through this situation again, or that others live the same thing, I believe that in a hotel like this they must give the best possible service and clearly this employee does not or try.

Great location and friendly staff rooms are clean and good size but the cable sucks bad reception.

The personnel was nice. The administration overworks its maids. It doesn't have enough maids to cover all the rooms. They can't leave until all the rooms are clean. I found a young maid crying because they didn't pay for the extra hours she work. I found out that this wasn't the first time. Other employees were scolded in front of the guests. I want to let you know of this situation.

I like the front of this hotel because it is so colonial. The rooms still have TV from those big ones. The pool is clean. And the service is good. The occupation that if it is double or triple is a ridiculous but well that is so in Mexico.

Las habitaciones son algo muy básico, no se esfuerzan nada en dar un buen servicio, nisiquiera tenían algún parecido a pasta de dientes. Les falta mucha atención en recepción, cuando llegue no estaban listas las habitaciones y tuvimos que esperar por 40 minutos inclusive después de la hora de llegada que se acordó. También cuando llegue había un señor reclamando la pérdida de sus lentes de aumento, que había dejado en su habitación. El no se explicaba el porque si los dejo en su habitación desaparecieron, la falta de profesionalismo de los encargados de recepción hizo que hasta yo me desesperara, por su poca colaboración. El agua de la piscina estaba muy sucia. Bueno. En fin solo recomdable para llegar a dormir en una borrachera. No es muy disfrutable la estancia.

It is a hotel with good treatment to the clientele, the facilities are friendly, it has parking, Elebador, restaurant.
The reason for the three stars is because the furniture could be a little better.

Is not bad, but the room I get was not so clean and looks old/damage accesories.

It is clean but old and the reception people are not very friendly and inefficient.

Well the rooms although it is very necessary the signs on the doors as they do not have, reception very unkind, but the buttons that we touched were very friendly, THE WORST their parking, this scary very dark enters anyone and voice of staff a week Before they gave cristalazo to two vehicles.

It's a cozy place, very clean and nice. It has a rustic style that makes it different and unique to others, on entering we find a waiting room in the center of the hotel and a fountain that gives a beautiful finish to the place. The service is very good and the employees are attentive.
Highly recommended!

It Is A shame the hotel is very nice excellent location but the service is lousy we got to check in and there were four people from the hotel at the counter and only one was attending only we are Three guests and it took more than 40 minutes to attend us and that we already tení A reservation Never answered the reception phone The restaurant does not have room service because they do not have cards available the Wi-Fi never worked And I say it is a shame or that the rooms are very comfortable the hotel in general is very nice but the service is Pé Simo had made reservations for three days but we only stayed one the mattresses are worse than if they had been collected from the trash Is the clear example of having a good place and a lousy administration.

I Have days trying to communicate with the hotel because they were in sending me my bill and do not answer me, or when they do tell me they will check and hang me. As 5 people asked me my data, I left them since I Checked In, when I went out I applied again and 5 days later I'm waiting and no one knows how to answer. The service is lousy, like the cleanliness of the rooms and sheets.

Very good economic pleasant place the facilities are complete plus they have a good atmosphere and are very friendly excellent place for many travellers as many biker friends have come to that hotel and always come up with a good taste of mouth it We recommend at 100%

It Is Nice but do not put water bottles And the bathroom as Q did not serve the cup or be wrong q apart is not so cheap reservations for 4 people and you put 2 towels poor service.

It has the potential of a 5 stars hotel, but they are missing in the details. Great location and great service! The lobby is espectacular, with a nice ambiance. Don't let this place forgotten!

Pretty elegant and good location.

Warning with this property. It's a hotel that's less of a hotel. Our rooms had cockroaches everywhere and they reeked of pipe. When we asked for the return of our money, we were told that it had already been left, when it was not. They wash their hands with it and don't want to give us back the cost or answer by phone or give names. Watch this place.

Good news: Good price/accomodations​ (with offer). Good enough Wi-Fi. Entrance near Oruga' station (bus like transport) fast shops, drugstore and small supermarket. Bad news: Deorganized reception service. Bad reception water. Slow elevator.

Upon entering was very nice, but inside the hotel is very old, the elevator is Stuck, in the bathroom, not down the TOILET, in the shower no hot water, AC not cooling, they have misleading advertising and, last but not least the breakfast is not included yet you say that if… But a hotel does not ruin the vacation, let's go to another!

We didn't even go back! Horrible, under the beds hide the garbage, in the bed there were hairs, dirty sheets and smelling of filth, the bathroom has moisture and to finish it the room without air conditioning the air did not serve us changed rooms 3 times and in the 3 equals the old airs!

The natural ambient of the hotel is really good, the cleaning is just alright. TV and Wi-Fi works just fine.

Excellent service, very cheap.

I will be objective and my qualification not is based in my anger towards them employees… THE GOOD THING. Facilities are consistent with its 4-star reputation, the Wi-Fi is fast, have ample parking which is super, a rather nice lobby décor full of plants that personally it gives me tranquility, rest well in beds, and there is hot water instantly which for me is very important… IT bad, the attention is extremely bad, them receptionists not were kind or entertaining, seems that you made a please to the respond you, some contact of light not served, the cleaning not was excellent, which should have any hotel so out of lower "quality" in conclusion: A hotel that meets relatively well with it offered, more however have potential of improve a lot without invest money, a simple review of the electrical contacts, better care at the reception and it would be excellent for their self-designation of 4 stars, at the end, the most important is the attention, I by the bad experience not vovleria ever, was only upon request of a sports competition to which I was… I hope serve as them reference to those who think going there.

The hotel is very good, was a week with them, and the tried of the personal of reception and cleaning always was excellent, cleaning of room daily, change of towels and quickly to the do it.
The only thing but that I put is the air conditioning not cool to 100%, but it would make me to hospoedar with them definitibamenge.

Esta chingon y Quiero ir al antro yes.

It is very expensive and the rooms are small and the soap operas are of the old women.

Nice hotel for an overnight stand. Cozy and conveniently located.

Rooms with furniture and very old adaptations (lamps boards and electrical contacts), somewhat dirty and the very notorious problem of cockroaches, used towels and gradient mattress, windows vista are very dangerous without protection and air conditioning is a very large block-level floor in the room. I think that the cost should be less.

Buena ubicacion, precio accesibles Genial.

The receptionist called light with very bad service. The clean rooms although they are old. A change in the televisions or the real estate would be very supportive. I think that of what I charged have other better options only that week I went elsewhere was full. Congratulations to the cleaning staff very kind and friendly.

The hotel assumes that low price is bad quality. Particularly with hygiene. In a room had cockroaches and when I went down to reception to comment, their solution was to send staff of the hotel with a spray to kill them. Annoying I told the receptionist that relation was to change the room and until then they did. They did not respect the time of check-in, people that I attended had bad attitude (one annoying told me that the subject of cockroaches was not his fault). The hotel is as close to the Center, consider it because walking is more than 40 minutes. I regret much have fallen at the hotel.

Great location, the rooms are spacious, although sheets could be washed a bit more thoroughly. But for the price you pay, the stay was more than pleasant.

Bad experience, the day I was had a quesque promotion of $425.00 to be in reception cost $850 is the night, and according to the $425 per person. At the end I had to stay by need. But I am in the following points:
Promoting misleading.
Parking there is that surround all the hotel, perhaps not can make a door of access?
The bathroom leaves much that wish.
Is make fools with the invoices, you block the call to not reply.
In general bad… no I go to stay and do not recommend it.

The truth is a very bad place, the place is old deplorable, dirty room, bath with too many details the pool puerquisima and his staff unable to inept and not respponde phone, no doubt it very bad service… Additional I have 2 days calling and I'm waiting for my Bill nobody can solve are really USELESS, INCOMPETENT but very fine…

I will be objective and my score is not based on my anger towards the employees… THE GOOD NEWS… Facilities are consistent with its 4-star reputation, the Wi-Fi is fast, have ample parking which is super, a rather nice lobby décor full of plants that personally it gives me tranquility, rest well in beds, and there is hot water instantly which for me is very important… BAD, attention is extremely bad, the receptionists were not helpful or entertaining, it seems that they did you a favor by responding you any contact of light not served, cleaning was not excellent, thing that should have any hotel so was less "quality" in conclusion: A hotel that meets relatively well featured, most however have potential to improve a lot without internet money, a simple review of the electrical contacts, better care at the reception and it would be excellent for their self-designation of 4 stars, at the end, the most important is the attention, I by the bad experience not vovleria ever, was only upon request of a sports competition to which I was… I hope serve as them reference to those who think going there.

Bad, bad, bad, bad, bad, bad
hello good day do not recommend all service is very bad but very bad without exaggeration have six days demanding that they grant me my bill for lodging and food, talking on the phone I say that billing are not the manager
the morning shift is not blame each other, that the manager is pure pendejo word of the person who answers the phone… is sad but very unpleasant
definitely isn't good, then you get an email that the request and no lights,
i put a star just for that is published.

Its an old hotel with all amenities its near poliforum león, its cheap but enough for one nigh.

I urge them to remodel the hotel! The room had an annoying smell of dirty, towels gave horror of soiled, everything feels very worn in the bathroom, remote control for the TV didn't work. The buttons of the night is more salvageable, is very attentive. I hope to get my Bill without trouble.

The place is too beautiful, the service is regular tirandole to good, however the bathroom many damaged and finish solving until the last day I was 3 days and 2 nights.

It is very comfortable and cosy… For a good dezcanso… Only there is no answer in reception sorry something q If they must have encuenta very.

Really horrible experience in that place, because to have the reservation made from the beginning of the month in order not to have problems hosting I cancelled when it had already spoken twice to not be cancelled. And the senorita (single serving) as arrogant as she is alone and the lord of security that has nothing q see in the administration we start to question when the only thing q requesting was information and the reasons of the cancellation q really gave left much q want xq none were certain. It is a pity xq Leon is a very nice to have experiences as well, when looking and seeing options to stay you go with these bad experiences… So if you are going to book this place make sure you give them valid information, and that they will respect.

It is a pesimo service, not really I would stay there because the price also for the service they give is expensive and bad, the rooms ciejas the older television sets, will not do the Wi-Fi antenna or the phone, do not deliver the bill on time, more than a week to send it and that under pressure, total were $850.00 more badly worn out in a night… ahh the quiet rooms alone that's good and that's why I give him his star.

Good place to stay relatively close to the center.

Muy bueno, solmente que la alberca deberian de ponerle calefacción.

A clean hotel, a 4 * with friendly staff and dedicated. Only the Sr Victor on the night, is not a person as warm as the same I would like to be.

Lousy service! you book a type of room and we assigned other what you do if you need a room cuatruple and you are assigned a simple one, the lady at the reception on a Sunday night without knowing how to solve a problem, not RECOMMENDED, not to mention the very already mentioned cockroaches in their facilities. Very bad experience.

First of all, the elevator is about to fall off, has a bad aspect and you do not have windows security. The room was ok for what it cost, but your Internet is terrible, I had to change room to be able to have reception. The restaurant was some of the worst, the waitress towards the function as and also a cashier. (in addition to that, in all the time that I attended not to let him out attention to your cell phone), the food very bad and expensive. When you ask bill I indicate that I will reach my email. Reviewing, never arrived, and upon request, will answer with a resounding this in the PROCESS. In the end never got to me. Bad service.

Although the lobby is very, very nice, the rooms are very neglected. The air conditioning does not work as it just cools down. Although it is not sooo expensive, I think that offers very little value, and an unpleasant experience.

The truth is very unpleasant is full of roaches and then you suven the cost without notice only because seles incha ass.

Do not answer or send you in hopes to "reservations"

I liked the lobby, and location, the room was. Dirty, smelled weird and there were cockroaches in the bathroom, uncomfortable beds weather to a lot of noise.

You are missing renewal, neglected room.

The facade is nice, as is the lobby. The stairs are poorly made, uneven, and it is dangerous to try to lower them in case of emergency. The room smells of humidity, note to leagues that give little maintenance. In this time of heat is essential to have air conditioning, which serves, in this hotel are older than me and in particular my room was useless. When you complain to the staff they told us they could not do anything. We ask for change of room and they told us that they had available. We ask our refund because we would be staying, they said that, as we had already been 4 hours, it already had as that we had occupied the room. So we ask to speak with the manager, who never answered nor was traceable. We did a writing signed by the in charge on duty, and the owner of the room, with the promise to return the next day to be able to speak with the manager, and this again was not submitted or was not contactable. In addition to their Wi-Fi sucks. I would not recommend it at all.

The hotel is nice, the rooms very well, the price I was high compared with other hotels in the area, their service recepcio from regular to bad. And worst of all is their service facturacio is simply pesimo to the attention of staff recepcio is malisima in that aspect and that they answer the phone it takes a lot there is to perform 3 to 4 calls. Honestly I do not come back to host there are no more hotels with better service and prices cheaper.

Excellent hotel, rooms nice and cheap.

The only one that had availability on the date I was in Leon, unpleasant attention, dirty hotel, cockroaches in the quarter, to finish grinding do not answer the phone and not send invoices.
Very unpleasant, they need a reform and a rapid and urgent customer service course.

Excellent treatment facilities and the very affordable price I like and more Xq I'll be here a few days.

Do not answer phones, any other phone to dial.

Do not send invoices is difficult to communicate with them.

Well now at the balloon festival I stay in the hotel, hope that does not disappoint, although we want it only for sleeping, I liked the proximity to the festival, according to Google Maps ja ja ja. At the moment I give it 2 stars.