Hotel Laguna Inn

Hotel

Lousy service, you pay for a room for two people and only give you one towel in the room, in the bathroom there were cockroaches, the pillows seemed to be stone, the bed not to mention, super noisy, the sheets and bedspread were dirty, it seems that it will not change, nor wash them, the worst that the next day you generate extra fees for errors of collection of the receptionist, when your are already delivering the room. Apart from that you get dirty towels after we charge you as a new claiming that your the ensuciaste and you have to pay; that by the way the towel was dirty dye purple, as if one was at the hotel to be painted the hair… the room was also dirty when we returned, we asked politely to the receptionist that if I could go to someone to clean it and no one was, do see your complaints to the staff and it turns out that on weekends there is no manager or manager, she is only the receptionist, then who is responsible for the poor treatment that is given to the client?!. I'm not coming back, zero stars, zero recommending.

Lousy service, very poor attention on the part of the staff offer a breakfast and have no glasses or dishes or anything to offer, nothing recommended very bad experience when you bathe in stagnant water in the space of the shower head and only give you 2 towels for a double room without telling that the room is for 4 people, and make you a bracelet if you take it off it does not come to the hotel… not even in hotels of a lot more category of make
CRAP HOTEL AND SERVICE.

Super overbearing staff. They know nothing about customer service, and they do not provide solutions to problems.

Lousy service people are overbearing. A Hotel Ascó

According to breakfast included pos if it is pure cereal with hot milk and a coffee that according to it should be hot but it is cold and tastes horrible. The beds are very hard. Horrible hotel horrible services.

Very good hotel very comfortable and customer service excellent.

Excellent service well recommended.

Muy buen hotel para hospedarse los trabajadores son amables.

Horrible no recommended and the treatment terrible!

Excellent service and quality. Recommended.

The reception q is hypocritical and q try well alos Q We stayed for all there is work Q lower your pride give more toilet paper.

Good place for those who are passing by, the price is competitive and includes American type breakfast. In particular the room we occupy needs a remodel, especially the bathroom.

El hotel se encuentra en una muy buena zona dentro de la ciudad de torreon, tienen camaras de CCTV dentro y fuera del lugar para cuidados del estacionamiento. Tiene Wi-Fi con muy buena señal. Y están bastante cómodas las habitaciones, justo cruzando la calle tiene restaurantes gasolinera y Oxxo.

I went with a friend and in the room that had available only had a towel because the policy of the Hotel is to provide only one towel in bedrooms with double bed, finally if we provided another, we stayed 2 days and did not clean the room nor had a boat to deposit garbage, the truth would never stay in Laguna Inn.

Very bad customer service. I booked and did not make it valid, tube to pay more for a room.

The prices are accessible and offer basic breakfast, internet and clean. Good watch.

Everything started bad since we arrived, I stayed a week staying at that hotel unfortunately, as it went through the marathon Lala, finally made the payment of the lodging in advance, when we arrived at the hotel almost early in the morning, the guy at the reception said that the payment had not been made and we had more than half an hour waiting in reception and early morning and tired, told us to give us VAT to take a chance to stay the night in what was resolved (do me the Chingado favor) I said that I had confirmed the payment with the manager one day before the arrival, I only claim that the manager was an asshole! In order to the next day very morning music in the dining area was heard all over the hotel seemed worse than market, as the mother who brought the reception and another tramp was good, shouted, laughed to laughter that looked like canteen. In order lousy service, the fat reception has very bad character, nor good days gives! The hotel is not so bad … but its staff does not have the way to cater to the people, that makes it a lousy hotel.

Pesimmas facilities, the bathroom is very small, do not have hot water, ration, toilet paper, soap, and towels, the cable signal is very bad, do not do the cleaning until the two days, therefore you have to be two days with the same blankets, also if you dirty some blanket or towel you will be charged laundry, besides the lady who is in reception has a very bad mood, that's why he always has a bad deal.

The location its excelent.

I thought I'd improve with the days. First day dirty floor and a cockroach in it, noticing that the shower curtain was dirty.
Speaking people understand and the next day I had another clean curtain, but it was supposed to be for two people and there was only one towel. On the other hand they are doing maintenance work, something noisy at the moment. And finally, wanting to charge something more for linen laundry in relation to a normal cycle of a person … Leaves a lot to say.