Heri Heights Hotel Apartments, SureStay Collection by BW Heri Heights Hotel Apartments, SureStay Collection by Best Western

Nice room and food, but the service! On another level for sure. Don't order to your room, it will take ages and not what you ordered, happened to us thrice. Could not pay with card since their terminal always was offline and when you payed with cash they didn't have change. Oh yeah. Don't lock yourself out of the room, they had only one key to our room.

I stayed here for a week with a group of colleagues! The hotel’s surroundings are very beautiful and green! The staff was very friendly and helpful. However, the rooms are rather old. I wouldn’t recommend to stay on the C wing as it’s a lot dated than D.
P/S: there are cute small monkeys in the garden next to the swimming pool.

The services were amazing. All attendants were polite and helpful. I would recommend anyone visiting Nairobi to try Heri Heights Apartments.

I was a repeat visitor and was pleasantly surprised to find a revamped place with spacious stylish rooms. Service is friendly and responsive. Bravo! The only thing I wish to change is to extend the breakfast time till 10am or even 11am since some travellers are on holiday and have slow mornings. Rooms were serviced well and supplies were great though earlier in the day room cleaning would be appreciated.

The rooms are fantastic. However they fall short on some basics. Lack of flip flops/ bathrobs etc. The TV is is not user friendly at all when it comes to navigation.

Big roomy apartment with some facilities for self catering. Good on-site restaurant and helpfull staff. Nice grounds and gardens.

Excellent location between the city centre & Westlands, convenient for the expressway too. The apartment block is a delightful little oasis of green in the city. Our spacious apartment was a little tired in places but the staff were super helpful and the pool refreshing after a day sweating around Nairobi. I will definitely use Heri again next time I need to stay in Nairobi. It’s great value and so convenient.

OK, but needs some serious TLC. For a 2-night stay, a hotel like the IBIS would be a better choice. Perhaps this is better for long-term stays. It is a big place that is in need of some repairs and some tender-loving-care; otherwise, no major issues.

The apartments are nicely spacious. However, there are a few things that need improving:
A) Wifi was poor and inconsistent.
B) the apartment I stayed in did not have a kettle/microwave/sufuria. So that meant no hot water to drink for me : (
C) the bedsheets smelt like fish for some reason.
D) the mattress was lumpy, so despite being tired I didn't have a good night's sleep.
E) the lady at the restaurant serving tea and coffee was too slow.

I would normally stay here for work and it is so calming and relaxing.
The staff are great and always available to help.
On a lighter note, it will be great if the TVs are changed into smart ones.

Nice hotel inside the city with big space and friendly staffs.
They got a good restaurant on site and great menu. The view from the back is awesome and the gym is opposite the swimming pool. The stay inside the hotel was fun and filled with natural beauty.

I spent my vacation in a disgusting apartment. The bathroom looked as if hooligans had recently rioted there and had then been poorly renovated. The kitchen was also a disaster. Mold on the ceiling, dirty walls. The equipment was inadequate, including a pan to fry something and also bowls to serve the food. The balcony wasn't nice either. Paint was peeling off the ceiling and dirtying the furniture every day. A table was also missing.

To begin with;
1. The location is great.
2. Check in was very smooth.
3. The facility has the most greenery I have seen Huge props for the complementing the Eco System.
4. My room was very clean.
5. The facility has very friendly team. Great job!
NOTE: I stayed in room D06 and the WC needs to be checked, it seemed to be faulty.

The apartment is spacious, location is perfect and great ambience. The gardens were beautiful and the staff are friendly.
However being second-time guests, we never thought the services had deteriorated so much since the last time.
First, we were given stained beddings and towels. This is a NO NO for hotels, especially a 4-star one.
The water pressure in the house was very low especially downstairs and my husband and I had to go shower in the children's bathroom. This is not to mention that eventually, the water in the shower would go cold after 10 minutes. We were here for one month and this was never addressed even after reporting it to the reception.
The washing machine has no drier so we were given a small line to hang clothes but they couldn't dry since it was the cold season. When we reported they took our clothes to dry at their laundry and one time they returned our clothes with chewing gum stuck. On our last day 20th July, there was no water in the apartment with no solution in sight.
Talking about the restaurant, their service is really slow taking even up to almost one hour to deliver in the room or serve. The menu is also limited.
Generally, the apartment needs to be refurbished because at one time the bathroom mirror fell off and almost injured my daughter. Additionally, the upstairs toilet was unstable and would slightly shake when sat on. There was also evidence of smashed mosquitoes on the walls, ceilings, and mosquito nets.

Nice place to beVery quiet place and convenient to the road.

They are cheap and affordable.

Great service, Great food and secure enviroment.