Review of Hotel Il Negresco 4*

Hotel staff are thieves. I booked through Expedia, a sea view room for 2 adults and a child. Dealt with Lara on front desk — extremely rude and conniving-complete and utter liar. Turned up to be told that they didn’t have any sea view rooms to accommodate our family, that the booking from Expedia states 2 adults only. I showed the booking confirmation by email stating 2 adults and a child and also the screen shot I took at the time of booking. She was very condescending, speaking in a slow voice, showing me her paperwork from Expedia that had only 2 adults. Lara advised that as we had prepaid we would not be able to be refunded. We were told that we could have room 101, a triple room, not sea view, that there would not be a supplement due to the room being not a sea view but it was a triple. We felt hard done by — this was a worse room than what we had paid for. I immediately sent an email to Expedia and am still waiting to hear back. Room turned out to be for a disabled person, there was no bath (as stated on my screen shot). Lara told us we could move up to 301 the following day so that we could have a partial sea view and a bath. Lara did not advise nor did we agree on any further charges. In fact we had planned to ask for a partial refund in return to England, through Expedia. Lara did not advise nor did we agree on any further charges. In fact we had planned to ask for a partial refund in return to England, through Expedia. On exit, Lara forced us to pay an extra €50 per night — if we refused, she said she would call the police. Breakfast was rubbish. Cocktails — we tried the Moscow mule — so disgusting we could drink it and expensive at €12 each Bathrooms — so small and old fashioned, very difficult to bath or shower. To be fair — the Concierge was lovely — he reccomended lots of lovely restaurants!