Really embarrassing experience as it is chilling. Very rarely do I do reviews, but this time, unfortunately, it deserves.
I had made a reservation for over 1 month for a reunion with 9 friends from all over Italy to pass we in the Langhe.
Unfortunately from 9 people we went to 7 and given the situation and the new provisions due to COVID I obviously called the structure to warn of the change in the number of people (among other things the restaurant, unlike the others booked for the weekend, had not been honest even of anything since now more than 6 people you can not stay at the same table. ).
The lady answering my phone tells me that having made the reservation with The Fork I had to communicate the change of booking through the app and not directly to her. Being amazed for a moment, I simply say that I thought it was more immediate to talk directly to the restaurant manager and not switch from an application, but that if that was the procedure I would do so.
The lady, really permalosissima and doing everything herself, was angry saying that this was not the way and that I could also cancel the reservation and, without giving me the opportunity to fight back, she attacks my phone!
30 minutes later I am contacted by The Fork and they inform me that the restaurant cancelled the reservation for this Friday (i. E. In 3 days) when I had made a reservation for over 1 month…
Really speechless, and I who had called out of respect for the work of the restaurateurs given the situation in which we are, another probably would not even communicate it …
REALLY BAD.
I had made a reservation for over 1 month for a reunion with 9 friends from all over Italy to pass we in the Langhe.
Unfortunately from 9 people we went to 7 and given the situation and the new provisions due to COVID I obviously called the structure to warn of the change in the number of people (among other things the restaurant, unlike the others booked for the weekend, had not been honest even of anything since now more than 6 people you can not stay at the same table. ).
The lady answering my phone tells me that having made the reservation with The Fork I had to communicate the change of booking through the app and not directly to her. Being amazed for a moment, I simply say that I thought it was more immediate to talk directly to the restaurant manager and not switch from an application, but that if that was the procedure I would do so.
The lady, really permalosissima and doing everything herself, was angry saying that this was not the way and that I could also cancel the reservation and, without giving me the opportunity to fight back, she attacks my phone!
30 minutes later I am contacted by The Fork and they inform me that the restaurant cancelled the reservation for this Friday (i. E. In 3 days) when I had made a reservation for over 1 month…
Really speechless, and I who had called out of respect for the work of the restaurateurs given the situation in which we are, another probably would not even communicate it …
REALLY BAD.