Single Room
Max. guests: 1
The single room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The single room offers a wardrobe, a safe deposit box, parquet floors, heating, as well as a TV. The unit offers 1 bed.
WiFi is available in all areas and is free of charge.
Beds: 1 single bed (90-130 cm wide).
Room Facilities: Hairdryer, Towels, Telephone, Air conditioning, Heating, Single-room air conditioning for guest accommodation, Desk, TV, Minibar, Toilet, Hardwood or parquet floors, Wake-up service, Shower, Private bathroom, Free toiletries, Wardrobe or closet, Safety deposit box.
I tried to contact you for days to cancel a booking as the Ministry of Health advised not to go on the trip for the coronavirus alarm, not only did they not respond for days, but through the call center booking they informed me that they do not give the possibility of free cancellation or movement of dates.
I have already started through Codacons the legal procedures to enforce the rights laid down by the authorities.
I don't think that's the way to handle a situation like that.
Zero availability. Too bad!
That's how you lose customers. A minimum of "delicacy" was enough.