Review of Rome Key Home 3*

Do NOT stay here! You might either get swarmed by mosquitos or bitten by bed bugs — according to the reception! We arrived at Rome Key Homes at the end of March and stayed for 4 nights. The first night of our stay we were pleased with the service and the room was clean and comfy. However, we did ask for 2 more pillows for the second night. The morning after the 2 new pillows were given to us my partner had about 10 bug bites on his arms. We were unsure if these were mosquito bites or bed bugs but we erred on the side of hope and decided it must have been mosquitos as we had the windows open. That evening we asked the reception how to use the air conditioner and we closed the windows. The next morning my partner woke up with about 20-30 new bites and I have at least 20 bites on mostly our arms and backs. Getting worried, as I rarely ever get bitten by mosquitos we alerted reception of bugs in our room and requested a new room. That night in the new room no new bites showed up. At check out I asked the person at reception about a refund for 1 or 2 nights because after paying over 400 euros you would not expect to leave with about a combined 60 bug bites. He told us to call once we got back because the managers 'are abroad' and that he couldn't do anything about it. I was skeptical but agreed to try from home. I sent several e-mails to Rome Key Homes as well as the pictures I've included and they insist that they do not have bed bugs. Therefore, be warned — you might either get swarmed by mosquitos or bitten by bed bugs. They offered us a free stay in the future and when I complained to the booking website they told us the 'hotel' would not give us any refund and only could offer us a 30 pound 'sorry' voucher for next time.