Review of Aladino Inn 3*

Bad experience. A week before the trip I get an email via booking to request credit card update within 24 hours of receipt, otherwise they would have cancelled the reservation. A few hours later I update the data of the card and booking confirms the receipt of the data and confirms the reservation. For security I call directly the structure, after endless phone calls and discussions with the various employees, I can speak at 20 o'clock. 00 with a manager who confirms that I have no more rooms available despite the reservation confirmed by booking, I suggest to search among the other 5000 facilities in Rome as impossible that among all, I am in love with its structure. Confirms that the girl in reception has not updated Booking and therefore 4 people plus a little girl of a few months, have a flight booked for Rome but not a room. To my attempts to exchange opinions, he replies that he does not let me speak because he will continue to support the same version. At my request for help to find with their help another structure responds spades. I inform you that I will proceed by legal means since I have all the booking confirmation mails and that all time and booking methods are Correti, the guy responds that if I ever go by legal, will stay 10 days free in my house. He goes on to say that Rome is the capital of Italy and that in Milan we have the brain clouded by fog. Zero Grace, zero courtesy, zero education. If the structure ever responds to this review, it warns that I do not accept excuses or threats. Hail my emperors, to never again hear us.