Review of ApartHotel Okeanos on the Beach 4*

This was the worst apartments I have ever visited. It's described as an "ApartHotel" but it has no hotel facilities apart from a cleaning service! The room was small, dirty and dingy and nothing like the photos on Expedia or the Oakeanos web site. A complete misrepresentation and I would avoid at all costs. Friends who were also booked in checked out within 24 hours and we only stayed for an hour. Long enough to find another place to stay nearby which for a 5 star hotel and only cost another £100 per night including breakfast and we got upgraded to a suite. Great value compared to this dissapointment! The photos show a lovely apartment but when we arrived we were shown the room and it was two stars at best and not the 5 star accomodation it was advertised as and we were expecting. The curtains were dirty and hanging off the rail, the hob was broken and the whole place was a complete disaster and overlooked a car park. The place was completely lifeless and totally depressing. They don't have a reception desk, but instead an office near the parking area where they can hide from the guests! It wasn't made clear that the block is a mix of privalty owned apartmnets that might be very nice and about 30 apatments run as an ApartHotel but the service was poor at best! I also leant that another family who were staying at the same time that they had to move out of their room because the mother got electricuted. The location was nice but that was it unfortunately. I booked through Expedia and they have also been shocking and I'm trying to get a refund but going around in circles. Don't book through them either as they do not provide any customer suppoort and they are based in an overseas call centre which doesn't help. All my email replys saty the same thin. Its the hotels fault not ours even though they were happy to take my money. avoid avoid.