Super disappointed on arrived date in hotel and also coming back to Malaysia.
I request for cancellation of my recent hotel booking, which was fully paid for in advance, due to the unsatisfactory conditions of the room provided.
Upon checking into the hotel, I discovered several issues with the room, including: l.
1) The room appeared to have been unused for a long time, resulting in an unclean environment.
2) The toilet had visible stains and was in poor condition.
3) The bedsheets and towels were dirty, which was highly concerning.
Despite requesting a room change, the hotel staff informed me that no extra rooms were available. I was traveling with my mother, who was feeling unwell, and given the room's poor hygiene, we were concerned about the increased risk of exposure to diseases, including monkeypox and other illnesses. For the safety and comfort of my family, I decided to cancel the booking and find alternative accommodations for the remaining two nights of our stay.
Additionally, the hotel management suggested that I request a refund through Agoda system. Therefore, I kindly request a full refund for the amount paid, given the unacceptable conditions and the lack of a suitable solution offered by the hotel.
Once coming back to Malaysia, Agoda said that my email (on 16th September) not received yet and CS informed maybe under spam/junk mail. This is not my responsibility. Agoda system need aware on this. Other than that, they said if no response from property. They also can pay for compensation.
For me, Agoda need tolerance in this serious case.
I request for cancellation of my recent hotel booking, which was fully paid for in advance, due to the unsatisfactory conditions of the room provided.
Upon checking into the hotel, I discovered several issues with the room, including: l.
1) The room appeared to have been unused for a long time, resulting in an unclean environment.
2) The toilet had visible stains and was in poor condition.
3) The bedsheets and towels were dirty, which was highly concerning.
Despite requesting a room change, the hotel staff informed me that no extra rooms were available. I was traveling with my mother, who was feeling unwell, and given the room's poor hygiene, we were concerned about the increased risk of exposure to diseases, including monkeypox and other illnesses. For the safety and comfort of my family, I decided to cancel the booking and find alternative accommodations for the remaining two nights of our stay.
Additionally, the hotel management suggested that I request a refund through Agoda system. Therefore, I kindly request a full refund for the amount paid, given the unacceptable conditions and the lack of a suitable solution offered by the hotel.
Once coming back to Malaysia, Agoda said that my email (on 16th September) not received yet and CS informed maybe under spam/junk mail. This is not my responsibility. Agoda system need aware on this. Other than that, they said if no response from property. They also can pay for compensation.
For me, Agoda need tolerance in this serious case.