Review of HOTEL SYLVABELLE 1*

The hotel, the old and lugrubre, but also don't stop having problems with them from the first moment. We had reserved two rooms for one night, so our reserve put it, however according to them they said were two nights a room, communication with the receptionist at that time was very difficult since her English level was very low. We are told that good that we will give two rooms. At the time of upload to the rooms, the receptionist tells us that rooms are not paid and that abonemos them. I tell him that they are paid but very impolite tell me to check my banking movements, to the confusion by all the payment. As well, we got to the rooms and one of them, the room was not clean. We went down and tells us that the girl is not clean and not do anything, that we acostáramos the same nothing happens or but in one of the beds in the room. Before our anger and insistence "they make us clean beds", but used SOAP and the remains of the other person not removed it. Before my idea that had paid the room start via the internet to look at my accounts, this with enormous effort and work because the Wi-Fi works really poorly. And indeed it had already paid rooms, low immediately and they have changed their receptionist and if the previous did not have much level of English, this directly said that he only spoke French. Busy we explain the happened and says that doesn't know that we hopefully the next day to come and the manager, call the central reservation which we call to help us receptionist not maliciously picked the phone and I almost have to oblige to take it, but this hung them all, fully outrageous. The next day, with the manager and with central reservation we got the money back us. In addition, the hotel has no elevator, photographs do not correspond with reality, mattresses are cripples, rotates the screen of one of the rooms and a long etcetera. I never get expensive hotels because they are just sleeping, but this 'hotel' is very bad, I haven't seen anything like in years traveling.