Review of Palace Resort Yalong Bay Sanya 4*

Final verdict: STAY AWAY. Photo of the resort, rooms, and the surrounding areas are very misleading. There isn't much to do without paying a heavy price to get to the places around. The breakfast at this hotel is overrated and not good at all as it made me and my friends sick. We chose to go to the Ritz Carlton for our food which was amazing. Rooms are over priced. Several light fixtures were out in the room. I stood in two different rooms and this was true for both of them. One room with lake view and another with pool access. A/C was malfunctioning. Chairs and the sheets were dirty when I arrived. The business center charges you when you use it and they don't tell you till after you used it. When calling down to get room service you have to call several times as it takes a while for someone to get to you. Understaffed. Water came out of the sink and bathtub's yellow. Which is the reason they changed my rooms but not after having a long argument with the manager. Other guest are rude and inconsiderate. If you don't speak Chinese and speak English mainly like I do, you need to hire a translator, have a friend who speaks Chinese or not stay here at all because it was a struggle to communicate with them. When I called before hand they spoke great English but when I arrived no one seemed able to speak English past the ability to charge your card and mess up your stay. Staff is very willing to say no why not try hard at all to work for the guest unless you push them about what you want. Which once again is hard to get communicate as no one speaks English. Only good thing about this place is ONE STAFF MEMBER and her name was Miko. She is the best staff at the front desk and really tried to help better our stay.