One-Bedroom Apartment
Room booked 4 times today.
This air-conditioned apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower. Guests can make meals in the kitchen that comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment features a washing machine, a tea and coffee maker, a flat-screen TV with cable channels and a balcony. The unit offers 1 bed.
WiFi is available in all areas and is free of charge.
Beds: 1 large double bed (151-180cm wide).
Room Facilities: Linen, Sofa, Private bathroom, Towels, Toaster, Toilet paper, Wardrobe or closet, Telephone, Ironing facilities, Toilet, Tea/Coffee maker, Iron, Cable channels, Air conditioning, Kitchenware, Washing machine, Tumble dryer, Dining area, Desk, Dishwasher, Heating, Electric kettle, Flat-screen TV, Dining table, Seating Area, Wake up service/Alarm clock, Oven, Carpeted, Stovetop, Hairdryer, Refrigerator, Balcony, Microwave, Shower, Kitchen.
All Oaks are not the same. For the last 10 months I have had impeccable services at Oaks on Charlotte. When they were fully booked and unable to accommodate me, they arranged a room at Festival Towers. Our booking was made over the phone, and I mentioned that I would be paying in cash. My colleague and I turned up to check around 11pm and was told that I could pay in cash for the room, but the $75.00 incidental fee had to be held by card. Common practice is that if the client chooses not to use a card for the incidental, then a cash amount is held in trust. Having been a patron at Oaks on Charlotte where many of the Chinese tourists will pay only in cash, I was well accommodated there using the same practice. They night we tried to check into Oaks Festival, despite many hundreds of dollars in cash, without the card for incidentals we were refused to stay. I offered to pay twice the incidental fee in cash to be held intrust. But this was against company "policy". Company policy does not trump legal tender, and in fact constitute an infringement of consumer rights. Having been told that there would be no hotel in Brisbane that would accept such a transaction, I was dumbfounded. Especially having severed as Managing Director of an Inbound Tour Operator Wholesaler for 15 years. I am severely mobility disabled and to be turned away after my booking was accepted, and having spent thousands of dollars at their sister hotel on Charlotte, I was nearly in tears.