Review of Palm Beach Caravan Park

Alessandro P.

02/19/2017

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1/10
To start, our tent spot was basically on the car park, and the owner of this place is such an unprofessional rude and ignorant see my email conversation with him: ME: I'm writing in regard of the 2 transactions of $200.00 made on my and on Jeffrey Levy's credit card. Apparently, we've been charged because we were loud after midnight. First of all, we had someone probably from the security of the camping coming in the kitchen area around midnight and asking if everything was ok and not asking us to leave or anything. Around 12.30 a girl came and asked us to leave as no noise was allowed after midnight. We apologized, cleaned after ourselves and left the camping. After doing the checkout and leaving the camping, I checked my bank statement and found a charge of $200.00 on my card from your camping. This is not only unacceptable but also illegal. You made a transaction on my card without informing me. No one word upon the checkout, not a phone call, a voice mail or email. Secondly, in your registration card, it clearly sais: all noise must cease after midnight, failure to adhere may result in eviction from the park. Nowhere in your registration card, it mentions of noise fees. I've been working in hospitality for ten years and I know that it doesn't exist such a thing as noise fee. I know my rights, therefore I expect you to process a refund on my and Jeffrey Levy's card immediately or I will have to take legal steps. OWNER:Hi Alessandro, The fees you refer to is a fuckwit tax! This includes refunds to other guests, after hours staff call out fees and damage to property! You have no consideration to other guests as security and staff told you to leave on 2 occasions! Regards John ME: First of all, mind your language. Secondly, as I said already your staff asked us to leave the kitchen area once and we did! And then, damage? Which damage are you talking about? We always cleaned after ourselves and we didn't damage anything. We weren't a bunch of animals destroying your camping we were just a group of friends having few drinks and a laugh. FYI we were playing cards when we were asked to leave. Again, I expect you to refund the money immediately in order to avoid legal steps. OWNER: Go the legal steps moron! I had to cancel my card and wasting my time in order to don't let this ignorant take my money.

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