Plas Derwen

Hotel

Not enough gluten free options was only allowed chips.

Lovely staff, the food is stunning. Totally recommend a visit.

Lovely place, clean & tidy.
very relaxed atmosphere.
customer service was on point.
food was delivered to the table promptly which was all cooked well and tasted delicious.
reasonably priced too.
would highly recommend and would definitely visit again if I am ever in that area again.

Lovely place, staff are amazing, friendly and can’t do enough to help. Big shout out to the head chef Shaun for his amazing food and staff Mark, Shay and Kameron who make our frequent visits great and leave us wanting to return.

Lovely friendly pub food was lush and my two boxer girls enjoyed the fuss.

Stayed for two nights in a lovely quiet, comfortable room. Friendly welcome and service, delicious breakfasts, tasty good value-for-money evening meals. Would recommend to friends and family, and stay again ourselves.

We gathered at the Plas for party celebrations today and were so happy and impressed with the excellent food and service. Staff went the extra mile with the kids and were so kind and patient. Thank you very much to all :)

Absolute disgusting food crap service and the prices are pathetic never again!

We popped in today in passing, the staff were so friendly, the atmosphere cosy and the food was the best we’ve had in a long while! The onion rings were amazing! Will be recommending without hesitation. Thank you, see you again without doubt! Five stars!

Such welcoming and friendly staff, and the food was spot on. Highly recommended.

This is our second visit in recent months. Friendly staff fab food and fantastic service and attention to detail! We loved it and will definitely be coming back!

Great place for weekend break. Staff friendly helpful and attentive. Good value for money.

Nice position just on the edge of Abergavenny town. Nice restaurant, the food was enjoyable but the service was poor. An order for drinks and dessert was not placed and after waiting 30 minutes we asked for the bill when they apologized as we explained we were not happy They could see it was a special occasion as presents and birthday cards were on the table.

Nice fish fingers sandwich for a snack lunch, polite staff, well situated. Pity they stopped their pork crackling, was yummy, would make a great lunchtime nibble.

A great place for a fairly good meal and a drink, on the outskirts of this lovely town. It has a beautiful garden to sit out and enjoy the (all to rare) sunshine. Disappointingly, there is only one disable-friendly parking space, so it's usually pot luck if you need to park close-by.

3 of us arrived for a Friday lunch. On arrival we noticed that the car park looked very quiet. Not a huge choice of food on offer but we all managed to choose something. The food was OK but nothing to shout about. Lots of much better places to eat in Abergavenny.

Great environment and service lovely beer garden a nice blend of hotel and pub good beer standard pub food.

Only had drinks in there but it was a very nice place with a good choice in beers and a menu that didn't seem overly expensive.

Service was very slow (a busy Saturday lunchtime) but food good — and in fairness the manager offered a complimentary dessert to apologise — so all in all — a nice experience.

Went for a family birthday meal. Food was plentiful and reasonably priced. Some things on the menu was abit different. Service was very good and very helpful from when I booked the meal to are food being served excellent.

Lovely place. Great food. Friendly helpful staff and dog friendly.

Lovely surroundings, great menu. Fair prices, friendly and approachable staff.

Went for mother's day, food and service excellent. They were busy but kept up very well. Best place in Abergavenny for steaks.

Had it as a free night but it was so bad I left as soon as I was shown my room. It was dirty, had not been cleaned, hair on the toilet, bath, floors and bed! dirt on the carpets, holes in the wall near the window, the bed was missing a wheel so was not level. The pub itself was lovely setting but do not stay there the night unless you have no standards and dont mind sleeping in someone else's dirt.

Ample parking Clean pleasant surroundings and friendly staff. Food satisfactory, the same factory produce served in most restaurants these days. Spent a couple of hours late afternoon in the very large conservatory/summer room. Pleasant atmosphere! Family friendly!

This pub was a place we wanted to visit for many years but never got round to it. Finally bit the bullet and visited and want disappointed. Well maintained and clean pub. Food was fantastic, well prepared and cooked beautifully. Staff were very friendly and attentive. Would recommend highly and will definitely visit again.

Great hotel, friendly staff and rooms are really clean and comfortable. Food is amazing. Would definately stay here again.

Small rooms with small but functioning showers.

Good food, friendly helpful staff and great ales. Very nice experience.

Perhaps 3 stars is a bit harsh, but I think its justified… Obviously. The food on a good note was really tasty, especially the chips and sweet potato fries! They dont have bbq sauce though so I, and some of the children weren't happy about that, but small things really. Everyones food came together. However they decided to make chicken pie instead of chickpea pie for our two vegetarian guests. However the vegetarian pies eventually turned up after everyone else had finished eating, and I was told they were very very tasty (and free! ) We were the only people eating at the restaurant that afternoon so I dont understand how this error could have been made, especially since we pre ordered all our food a week in advance. All this said, I would probably eat here again if they started serving bbq sauce with their stunning chips!

Lovely room. Super clean & tidy. Very quiet so good sleep had by all. Ideal location for train station. Useful as we used it as a stop off for rugby day in Cardiff.

VARIED new menu. Good ambience. As I have a nut allergy Mine Host — Kevin is so helpful and well informed. Would highly recommend.

Lovely sized room and ample parking. Food good and drinks not badly priced. Lovely stay and well placed for exploring the Brecon Beacons and South Wales.

Came here Sunday with grandparents and have to say for the price of the meal I had I wasn't very impressed. I would have taken a photo if I didn't have grandparents with us. I ordered the fish and chips and what I got was over cooked batter with hardly any fish at all. Very small portion of chips. My husband commented when we left that he thought my fish looked burnt. I didn't want to kick up a fuss in front of his gran and her partner so I didn't mention anything. But I very much doubt we will return. I've given 3 stars just purely because the staff were so polite. Very disappointed.

Kids birthday party so wasn't eating restaurant food or drinking alcohol and we were separated in a side room. What I did see of the food, when wandering, looked good and the staff were helpful and happy.

Came on today (02/09), we stood by the reception part of the bar & the lady behind the bar initially ignored us and then asked if she could help, we asked for a table for lunch (it wasn't busy so many free options) she looked puzzled and said her colleague was actually in charge of food… she told us to take a seat and her colleague would be with us shortly… 5/10 minutes passed wit her colleague walking past us several times blanking us each time… needless to say I cannot comment on the food or drink as the welcome we received left a lot to be desired… we took our custom elsewhere and will not be looking to return anytime soon!

Poor quality overpriced food and poor service.

This has got two stars, the stars are for its location and it's a clean friendly place. However we must of gone on the wrong day as there seemed to be only one girl working in thin whole place, she was behind the bar, taking orders, kitchen staff and doing bills all by herself. There needed to be at least two more members working. It took us 10 minutes to get a menu to which we ended up going to get ourselves. We waited for our drinks for a further 15 minutes and then food for 45mins. As this was a passing trip on our way on a long journey it was highly frustrating and we ended up having to leave before any food came out. Such a shame to leave a bad review as it looks like a lovely place!

Spacious rooms, good food, helpful staff (if a little stretched at busy times)

Great food and brilliant staff.

The location was nice and rural, the hotel service was amazing but I didn't like the people.

We went yesturday july 23rd full in resturant asked did we mind goin in bar we said no very quick service drinks n food. I had the pork was asked did I want a yorkie wasnt on menu with pork so that was nice it was lush my hubby had the beef he couldnt get over how much he had and it was lovely n hot because of work we eat out every sunday n go every where but this place was by far the best would deffinatly go back again.

Lovely food. Good service. Can't fault.

Good but not great. The food used to be better; also we were waiting a long time despite booking. When the mains arrived they did look like they'd been hanging around for a while.
Kev is absolutely fabulous! Professional and charming.
Kate should bear it in mind not to argue with her customers when she has misheard! WE most definitely did say "superfood" not "caesar"! :-)

Amazing steak as always, but lengthy wait between courses. Try not to sit where they could forget you.

Popped in for lunch on a Saturday. Sat outside as it was beautiful weather, in a lovely garden area. Everyone absolutely loved the food we had, very good portioning and well worth the money! Excellent service too. Thanks!

Fantastic food… We wanted puddings but service was too slow so we gave up.

Great food and reasonable price. Next to quite a busy road but other than that it's great.

Lovely food, good service and the weather was amazing so we sat outside.

Trying to hard with the food. Should simplify the menu and achieve a better standard. Too many items missing from standard dishes.

Peroni on tap! Good food. Reasonable accommodation prices.

Visited the restaurant for Sunday lunch. A very enjoyable meal and wouldn't hesitate to return again. Would have got 5 stars but the service was a bit slow.

Took the family which included a young child for lunch on Sunday as a spur of the moment thing without booking. This wasn't a problem as there was more than enough space in the bar area, which actually felt cosier. Before we had even ordered our drinks the waitress brought my daughter something to do and crayons. This settled her down quickly and made the wait for food a lot easier.

Always enjoy good food and a relaxed atmosphere when we visit.

Lovely food and staff. Very nice ambience for couples.

Middle of the road kinda place.

Great location, good rooms, good food, welcoming and friendly staff. Highly recommend.

My double room was vast, clean and comfortable to boot. Friendly staff, great food in the pub (chicken in mushroom cream with sage mash = heaven). I was told it was the first night they were running this menu — clearly things have changed for the better since saladgate. Would recommend this place to anyone travelling through Abergavenny.

Slow, slow, slow. The food is stunning.

Our antipasti was served with rotting salad; the dish was returned and a refund given. We also had to return one of the main "super salads" (the one with chicken) as the chicken was streaked with blood. Again a refund was given. In addition the salad that we kept was missing several ingredients such as the blueberries. The kids pizza was okay but nothing special. In discussing the terrible food with the barman he stated that "it was only one piece of lettuce" like that made it acceptable. That the kitchen would send out food that is rotting is deplorable especially as it was a handful of rotting salad and not one piece. All in all a very disappointing meal only remedied by the return of our money. Save your time and avoid this place.

Bad attitude from staff, very slow and gave impression that they couldnt be bothered with you and didint want to be there themselves. Its a 40minuite wait for food which is totaly pointless. Had a drink and left as we refused to give them our money and custom.