Review of Marlin Apartments London Bridge - Empire Square 4*

Before I get into the list of complaints I have about this hotel, let me point out a few of the good things: the room was clean, the unit itself was fully equipped with full size kitchen, plenty of space. Now for the negatives: The Wi-Fi would routinely would go out, or be extremely slow. Several outlets in the unit did now work. Dryer on the washing machine settings did not work, and took several cycles to dry. There was no doorman to assist with our luggage, and the front desk staff pretended not to see us struggling with our 5 suitcases as we entered the hotel. There was no air conditioning in the unit — fortunately for us, we stayed in October, so it was cool enough that we could just leave the windows open. I would NOT stay here in the summer. If you want AC, they will charge you to bring a portable AC unit to your room. There are tons of add on costs which they don't let you know about, such as the aforementioned AC service. You have to pay extra for a late check out, or early check in, when this should be a courtesy, not a charge. Room service costs extra. Towels cost extra. Parking costs extra. The list goes on. Basically any type of courtesy that most hotels would extend for free, the Marlin charges for. There was a shortage of glassware in the kitchen. The phone in the room required payment up front to use. So, if you wanted to reach the front desk, for example, you had to activate a paid subscription! There were 20+ floors in the this hotel and only 2 elevators, both of which were slow and very small. There was no valet parking as an option. There was black mold in the bathroom shower. The front desk looks like they just opened for business — boxes everywhere, papers disheveled, and the complete appearance of disorganization — very unprofessional. I would consider giving this hotel a higher rating, if they contact me directly and offer a refund.