Review of Radisson Blu Edwardian Heathrow Hotel, London 4*

In general I am not a person who is rating either only one star or five stars. So let me be honest this a two star rating so a low rating from my site. I had a stay from the 12th til 14th of May 2018 since I went for a course at a neighboring hotel. I used my points on my stay and was first thinking of taking the nights at ParkInn. But since the Radisson look like it was better rated I choose this one. I am a silver member of radisson. First of I got a room, that went out t…o the back yard, and had a direct view into a ballroom. I do know I ordered a room out to the back yard when I checkedin over the internet, but when I checked in at the desk I asked if I could change my room to another view than the back yard. I was told I could get another room for 30 pounds extra per night. another thing with the room was there was a strange smell in the bathroom I made a note to the cleaners regarding this I am not sure if that helped because an hour later I came back efter it had been cleaned the smell was back again. in the evening Sunday the 13th I wanted to have something to eat, and since the day before I had some Indian food at another hotel then I basically just wanted to have some European British food, which I could in the hotelbar. But in the hotelbar and the restaurant there was so loud "shity" music, that I asked if it could be turned down, I was first answered that I could sit outside in the rain, where smokers were sitting. Well I tried later on to ask to have the music turned down, and were told by the waitress that they could not turn the music down since she told that there should be loud music by her bosses. There were only sitting 4/5 people in the bar and none of them looked like they enjoyed the music. Again I am wondering why a waitress only will listen to her bosses instead of the costumers/hotel guests. again what is the most important for a hotel, to please the owner and the boss of the hotel or the hotel guests. I know that is a difficult one. I could say something about the styling of the interior, but again it is England and I understand that the area around heathrow is an Indian dominated area, and let me admit I do admire Indian culture and my last girlfriend was actually half Indian again she was only 145 cm tall (ok the other half was Danish). when I checked out I told my opinion. but Radisson Blu Edwardian Heathrow Hotel if you want me to come back, you have to think about costumer service a little bid more and especially turn down the music.