Review of Best Western PLUS Ruby's Inn 2*

I know that a lot of other people seem to have had good experiences at this place, but given our experience, I thought it was important to post this. First of all, the front desk staff were very friendly, and I do not want to put any of the blame for our grievances on them. However, beyond that, it was a much-less-than-stellar stay for us. It started out with us checking into our room and walking in to find that the beds were still unmade and towels strewn across the bathroom floor. I can understand that there are mix-ups so we were not too disturbed by this. When we got our new room (which was made up), however we soon found that the bath drain was clogged, so taking a shower quickly turned into an unintended bath. We notified the front desk who promptly sent a maintenance staff-person to fix it. Again, the front desk staff was very friendly, but at this point, patience was waning. Next, when we tried to get ice at the ice machines, neither of the ice machines in our building were working and we had to walk across the parking lot in freezing temperatures to get some ice from the main lobby. Finally, there was only one restaurant open in the area, so we were limited to a fairly lengthy drive or eating at the hotel restaurant. We were tired from hiking zion that morning and driving to Bryce, so we chose to stay and eat at the hotel restaurant. The food was mediocre at best (ok, so you can't expect too much from chicken nuggets, but they looked more like deep fried wet sponges than chicken), the menu was overpriced, and the staff were inattentive. It was hard to get their attention even to get the check. Unfortunately, there are not a lot of options in the area, so everyone pretty much has to stay at this place (which makes it very crowded, too). With little competition, I guess they are free to be lax about service and maintenance. I am giving 2 stars instead of 1 because the front desk staff was very friendly and tried, despite the rest of their facility, to be accommodating. Also, the general store that they run is pretty well stocked as well as convenient. Otherwise, I hope never to have to stay at this place again. Sorry front desk staff, I know you tried.