Best Western Airport Inn & Suites

Hotel

The customer service was horrible from the day shift front desk, including the hotel manager. Major details to checking in were not on the registration and ended up taking 2 hours to get checked in thanks to the help of travelocity not the customer service desk we were able to get our room he didn't want to give us. Keyvon does not need to work anywhere in customer service and I'm sorry to anyone that has to deal with such arrogance on vacation. He and the manager were rude and unprofessional even with the hospitality level of a 3 star hotel. The night shift, housekeeping, and breakfast cook were excellent, very helpful, welcoming, and polite. The police do a great job patrolling the parking lots as well. The room itself was spacious and accomodated our group for the trip.

Friendly staff
very accommodating
we needed to add a couple nights to the reservation and a day room on the other end of our trip. They helped us. I would stay here again for sure. close to the airport. They have an airport shuttle.

I was super impressed with the look of this hotel Super clean, the check in process was great and the queen suite was perfect for a single mom of 4 like me awesome breakfast and an outstanding staff
kelly was amazing she upgraded us to a queen suit and gave extra blankets and pillows to my son Kenyon welcomed me at check in with a smile and the best almar pamar.

Shame on you! Locals fleeing hurricane Florence book a room close to the airport to avoid Rt26 road reversal and you demand $250 CASH DEPOSIT because they live within 50 miles? My parents are in their 80’s! Valid ID, valid credit cards, flights booked… you should be ashamed and you owe an apology.

The best staff ever! I can't wait to visit this location again. This was the best experience I've had at a Best Western property and I've been to dozens of locations. Thanks to John, Laverne and Latasha for such a great stay, My family and I appreciate your kindness. Jesse James McKnight.

I enjoy my time with this Best western hotel a wonderful group of people. It is awesome to be greeted by Jaklin in the morning with such a beautiful morning person.

Room was nice, check in and check out were both very quick. Lots of noise from loud neighbors and no remote for the TV but both were minor issues.

Found this hotel on Travelocity. I was pretty nervous about booking this hotel since I knew nothing about it. However, the pics on Travelocity made it look very nice so I gave it a shot. I was very impressed one I got there. The hotel had been completely renovated and was very nice. Very clean. The indoor pool was a plus for the kids even though it was freezing cold! All of the staff was very nice and did a wonderful job. The complimentary breakfast was very good as well. Hotel is right off the interstate and very easy to find and access.

We were able to check in with ease. The room was clean. The pool need a little cleaning there was hair all over the place, towels, and shoes. Breakfast was good, only one type of waffle mix worked. You had to get a cup from the juice station to make the waffle. But all in all the hotel was ok. I would stay again.

Very friendly front desk and staff. Great breakfast. Wonderful room. Will book again.

This hotel is great thanks to Kelly who works the night shift. We had the best experience at your hotel. We had a long day with flight delays and we did not get to the hotel until 1 a. M. I had my two children with me and they were really hungry. Everything at the airport and the resteraunts around us were closed because it was so late. I asked the Kelly who was working at the front desk if there was any food to purchase. Kelly said she can help with that and without a second thought she ran to the back room of the breakfast area and came out with a lot of food. She didn’t just bring out a piece of fruit or a small snack. She brought out muffins, cinnamon rolls, pastries, breads, bagels, bacon, eggs, sausage and cereal. She told us to get what we wanted and she even packed us up plates full of food to take to our rooms. Kelly made our night. We would of went to bed hungry, but she went out of her way to make sure we were taken care of. We travel a lot because my husband works for the airlines and we have never been taken care of so well anywhere else like we were here. Kelly was awesome and your hotel is lucky to have her. I don’t think she even realizes how much she helped us. She even helped us plan the next day in Charleston. Thank you Kelly for everything.

We got a room with the Jacuzzi. It was amazing. The staff was extremely friendly and made us feel very welcome. I would absolutely stay here again.

It was actually more than me & my husband expected. We was surprised to the cleanliness of the hotel, the staff was very polite, courteous & informative. The breakfast was excellent.

Great stay, super clean, comfy bed and lots of space. Well the sofa bed was uncomfortable as a sofa and I would hate to be the person sleeping on it. But we didn't use it. Breakfast was great. Late check out was only 11.30 bummer. But worked for us and there is a shuttle to the airport.

This was our first stay at a Best Western property. Did not realize Best Western hotels were still in existence. Impress with condition of room, staff, decorations, lobby, and breakfast.

Clean rooms, breakfast is delicious, and free shuttle to airport… :)

The check in process was smooth and didn't take long. However, this hotel was nowhere near meeting expectations when it comes to cleanliness. There were disgusting white stains on the couch, a used bar of soap still in the shower, and what appeared to be blood stains on the bed linens. In addition to this, the pool heater was broken (not a problem) but the pool was still open for swimming. We went swimming and while we were swimming, we noticed a large hairball at the bottom of the pool along with a clear plastic drinking cup. This place was disgusting! It makes me sad to say this because I have stayed at some really nice Best Western hotels but I would not recommend this particular hotel to anyone! I wish I had spent the money elsewhere.

I called this hotel inquiring about a room for a friend and had to deal with the rudest " Manager" Cathy today. I have never in my life experienced such poor customer service.

This was a nice modern hotel. It had everything to accomadate the family at a good price! The breakfast was decent. The pool was a decent size. The only problem there was the heater was broke. Also close to some decent museums. Overall decent!

We booked through Best Western on line. We were told that parking and shuttle service to cruise terminal was free if we stayed with them. They lied Best Western Plus wanted $30 per person round trip and $35 to leave our vehicle in their parking lot. 4 people plus the car was $155 for the week. The parking at the cruise terminal was only $100. Don't trust Best Western Plus booking agents.

Sorry to say this, but my daughter and I booked a 3 night stay at this hotel recently, and had to leave after only 2 days, because we found bed bugs in our room. The management was nice, though, and canceled our third night reservation and gave us 1 night free. The staff was wonderful, but I would never stay here again, due to the bed bug situation. It creeped us out!

Staff are exceptionally helpful. They go out of their way to ensure you are happy during your stay. Only complaint I have is that the sheets were very hard and scratchy so, if you have sensitive skin, you might factor this into your decision. I would definitely stay again due to the staff. Also, the convenient location to airport is a huge plus.

I highly recommend this facility. The rooms are roomy and clean. The staff, both behind the desk and those who clean the rooms are friendly and helpful. I've stayed at this location twice and will stay here again whenever I'm in town.

The location and appearance of the hotel was great especially with it being close to the highway. The staff and management were extremely professional and helpful. I would recommend this hotel to anyone!

We stayed at this hotel because of the convenience to the Charleston port. We stayed 2 night at this hotel. The first night we stayed was wonderful. The second night was New Years Eve and the room below us was party central which lasted till 5 am. We complained several times along with several other people. Nothing was done to quiet the noise because it was New Years Eve. There seems to be no concern about customer complaints. We have contacted Best Western Customer Care and the hotel again with no resolution.

The rooms are very nice and the staff are very friendly and helpful, we checked in early with no problems. It has extra bathrooms in case yours is being used by family. The free breakfast is nice and not overly complex, they offer coffee 24hrs which is a relief for those early flight takers. We had a problem with our refrigerator and they swapped rooms for us hassle free. I would definatly stay here again.

The hotel is very nice in decor. The beds are comfortable and the rooms are spacious. The breakfast was very good with a nice variety of food.

Stayed here for the night, was very disappointed. The shower in my room was disgusting. The shower head had not been cleaned for months, there was a used bar of soap with pubic hair on it. There was a stench in the room. Also, checking out was horrible. No one was at the front desk at 8am and needed to catch a flight. Other tenants were having a party and I called front desk to help. No one answered so, I handled it myself. Overall it was pretty disappointing.

I really enjoyed the fact that this hotel was one of the only in the area that A. Served breakfast B. Takes animals so our fur babies could join us for Thanksgiving and C. Had an indoor pool. The breakfast was good and they offered lots of selections along with a waffle maker! The room was clean. The only reason I did not assign this one 5 stars is only because my husband requested towels while my son and I were in the pool and told me he overheard the desk manager repeat this to the maintenance people so he came back to the pool. An hour later no towels, so rather than be "pains" my husband had to go upstairs to grab them from our room… (he wouldn't go swimming in case this happened) and my son and I were unable to shower after due to lack of towels. Minor inconvenience however it was our last day so no shower before the trip home.

Do not! I repeat DO NOT stay at this hotel. We got to the hotel and they didn't even have the room available that we booked. And then told me they would not be refunding the money they had already charged me! They checked us in, charged my card and then put me down as a NO SHOW! They will most likely be hearing from a lawyer. By the way, the hotel was nasty as all get out and we only got as far as the lobby! The desk guy had no idea what he was doing, and the manager is a rude snarky woman. She tried to tell me what happened and what was said when we were trying to check in and she WASN'T even there at the time. I was offered a refund for the room and was asked to call back and speak to a manager the next day and she refused even though she was the one on the phone with the clueless desk guy at the time! Luckily we ended up at a much nicer Inn in historic Charelston. I recommend you stay anywhere other than this rathole.

This Best Western definitely put the BEST in it's name. Staff was friendly, rooms were clean, beds were comfy, breakfast was delicious, lobby area was very inviting and overall an excellent stay. The only draw back is that it's noisy due to the highway being so close.

The entire place had a horrible chemical odor. Thankfully the windows opened so we managed tho stay the night since it was a holiday weekend and most places were sold out. Wasn't so sure that was a good thing when we saw a roach in the morning. Worst best western experience ever.

Great bed and pillows. Very clan room. The jacuzzi was awesome. The staff at check in and out we're tremendously professional and friendly. Would highly recommend.

Room was dirty. Bathtub had hairs, a lot of them and so did the sheets on the bed. The sheets had obviously not been changed as the looked like someone had just gotten out of the bed from a long fitful sleep. They did not correct the problem after it was brought to their attention and we were assured it would be taken care of. I told 2 separate desk clerks. Very disappointed. Will not stay at a Best Western ever again. Have to give a one star only so that the review will post or I will give zero stars.

This hotel is fine in appearance. My favorite rooms are the ones on the 4th floor with the jacuzzi built in. Tasha (general manager) was very instrumental in helping meet my needs her and her staff always go absolve and beyond for their customers to ensure we have an exhilarating hotel experience.

The 1st time I stayed it's great but the 2nd 3day stay was really bad it took 3 rooms and a very rude manager I'm mean I felt bullied it was bad but I will say the rest of the staff was nice one even apologized to me because they heard the way I was treated. We come to area twice a month for classes we will not stay here again and it's sad because it could be a great place with some empathy training.

Beautiful hotel the check in clerk was great however the bathroom made noise ALL night and I couldn't get any sleep and couldn't change rooms bc they were full. Asked for a late checkout and couldn't get that either. Checked out and bill was not correct as I was charged more than I should. I will return to my Normal hotel.

Very clean, nice people. Slept good. Don't have to spend too much money. Will come back.

We found this hotel at 1am while staying in another crappy hotel with our kids. This location was perfect for us to commute to sights in downtown Charleston, Patriots Point and Wadmalaw Island. It's a short drive, worth the price. Breakfast was hot, stocked and had a variety of items. Coffee was available all day. Pool was nice, heated and the kids enjoyed it. The room was clean and comfortable.

My family and I arrived at this hotel at 2 am after traveling for hours. The staff was very friendly however, when we came upon our room there was another family already inside. We spoke to the lady at the front desk and apparently the people in our room were in the room before us and never gave their room key back so they were still trying to stay in our room. She told us the room was already cleaned and the people were just sitting on the furniture, after waiting another hour for things to be sorted out we finally made it into our room. There were juice stains on the tables and an empty roll of toilet paper on the tube (which indicated the people were using the toilet and it wasn't clean). Despite the difficulties, the room was a very nice size, comfortable beds and very helpful staff. I give this hotel 3 stars because after traveling for hours I expected that we would be able to check in and head straight to our room instead, we had to deal with another family in our room. Our room should have been checked before our arrival.

Stay away if you can. Check in time was 4:00 and by 5:30 we still didn't have our rooms ready. I had to stay in the lobby waiting and waiting and waiting. Room size was good, but had strange odor. The most upsetting part was the duplicate charges they mistakenly put on my card. Called them twice and was assured they would refund, but 4 weeks passed, the charge now show up on my bank statement. Called a 3rd time, was only directed to the voicemail. … horrible service. Couldn't even get the basic logistics work. Stay away if you can to avoid the headache I had to go through.

The staff is friendly and helpful. The appearance of the hotel inside and outside was clean and up to date. The breakfast area was clean and spacious. The rooms had all working appliance and well kept. Great hotel and great location. Will definitely return here!

The professionalism and level of customer service was great. I will definitely stay at this hotel again. The room was clean and new. It was also a short walk (less than 50 yards) to IHOP and a Cracker Barrel. Great access to I-26 to Charleston and airport. They have shuttle also.

If I could rate lower I would after reserving my room and checking in we had to be evauated in the freezing cold not once but twice in the rain last time at 11 pm for about a hr customer service was horrible I had 4 small children outside in the cold and rain was told oh well check out still is at 11 am worst place to stay avoid at all cost!

TV is nice. The Room had very limited clothing drawers. I tried to watch a TV show but their internet must have been overloaded. It couldn't do it well. I HATE how they don't have bottles of shampoo and cond. The maids sometimes put the wrong soap in a container.

Horrible customer service. I should have read the reviews before I booked this place. This could be the worst front desk ever. Save your money and go somewhere else. It is a clean Hotel but the staff makes it so terrible me and my wife have never been treated so badly by front desk. And when a maid tells us she is always rude and nasty to everybody it just made it worse at the price point you can choose a lot better places with a lot better service after my first stay with Best Western Plus I would never ever go back.

We came here to visit my father who was staying at the VA Hospital in Charleston. The hotel was clean, nicely decorated, and very well staffed. I would most definitely return again.

Room was nice, customer service left something to be desired. The front desk charged my daughter a $1 to make change.

The rooms and the hotel overall was very clean. I'm rating this hotel a one for the staff and lack of good customer service. We had a room booked for 4 adults. When we arrived, only one wash cloth was in the room. When we asked for more, the front desk clerk advised we'd met our quota for the day. When we told her that we only had one, she said that someone must've given our wash cloths to another room. She said she did not have access to the laundry facilities and was unable to give us anymore towels. Then, she proceeded to finish the personal phone call she was on. So 1 wash cloth for 4 adults! Wow! Unbelievable! Total lack of friendliness and customer service. I visit Charleston often, but I will not be returning to this hotel.

Room was adequately clean. Couple of groans from plumbing in the bathroom (2nd floor room) other than that it was a generally good experience.

We absolutely loved it. We stayed there for the first three nights of our honeymoon. It was wonderful. It was one of the only places, around there, that had free parking, free breakfast, free Wi-Fi, an indoor pool, and a room with a jacuzzi. It was beautiful and the people, who worked there, were very nice to us.

Bad customer service and rude manager. Front desk charged my card two times when I stayed I had to called the cops because he lied about it then said he reversed it which was a lie! Talked to the management and she was really rude and nasty. I had my 5 month old daughter with me and the manager was still being loud and really rude. She was a worst excuse for a human being. If you want to save a headache I wouldn't prefer this hotel at all. Room service sucks I had to bring my own playpen up the room smell really bad called front desk no one came up to clean on top of all that the people next door was so loud maintenance doing work on the room and 10pm. Manager was really ignorant and the front desk was irresponsible chargeing my card 2 times. Very stressful night with them. Never again will I stay here. Save yourself a headache!

Came to town for the Garth Brooks show. North Charleston Coliseum is close by, the hotel is clean, and the staff was friendly. Breakfast was great, too. Recommended.

Great place. Service was exactly as one would expect. Kids had fun at the indoor heated pool. Breakfast was good with waffles, toast, cereal, coffee, juices, etc. Loved the room and hospitality in general.

Hotel management and staff are rude and nasty. Very unprofessional and don't care what they say. Go across the street to The Hyatt. It's much better. Trust me. They care about their customers.

I came to Best Western this week after deciding I needed some time away from things to relax. I have to say that this trip was far from relaxing. I'll start with the good stuff. The room was nice, check in was easy, and parking was good. Also there are a couple of restaurants within walking distance. Now, the annoying part. The second night of my 4 day stay, at about 6:30 pm, I started hearing what at first sounded like an annoying neighbor beating on the wall. Immediately I thought maybe my TV was too loud, but it just kept going. Soon, as the noise got more loud and ridiculous, drilling and such, I realized that the hotel maintenance had decided it was a good idea to start doing construction this late. So I called down and the front desk lady said she would take care of it. She did and by about 8pm they stopped. By the way I did ask for an alternate room but they supposedly didn't have any. Well, the next day the noise started up again. This time at about 4:30pm and it was much louder… they were knocking out tile right against our wall. It was so loud that we couldn't even talk to each other. Once again I called and this time I asked the lady if she could hear the ridiculous beating on the wall in the background, she said she would take care of it. She came up to our room and asked us if we would give them 30 more minutes to work. So, we sat there for another hour and listened to the pounding and drilling. In fact we got it on video to show how crazy it was.

I stayed at the Best Western Plus because of the location and price. I was scared at first due to the online reviews but I went ahead and booked this hotel anyways since I like to build my own opinion. We arrived early (around 1:30pm) and the room (suite king with whirlpool) was not available until 3pm. This is normal check in time so it is ok with me. So we asked the front desk clerk for a good lunch recommandation. She told us about the Noisy Oyster and even gave us a coupon. She was very friendly, apologized about the room not being ready and told us to be back at 3pm for check in. We loved the lunch recommondation from her. We came back at 430pm and the room was not ready. The front desk clerk was a different one and she apologized about the delay, called the service team to expedite the move in. Within 15 min we were able to get the keys and move in. We decided on the jacuzzi King Suite because of the price and convenience of having a hot tub in the room. The door going into the bedroom area had lots of finger prints on the glass and was not cleaned. I totally understand that some things might go unnoticed upon being booked out and having to service the whole hotel with limited staff but I am a Property Manager myself and during busy season, it might be helpfull to hire additional staff to service the rooms more timely. The furniture is older and the matress is hard and old. The caulking around the jacuzzi is in desperate need of being replaced.