Review of Country Inn & Suites 2*

On Friday, March 23, we checked in, for a weekend visit for our son's accepted student day at University of South Carolina. After being in our room for a couple of hours, my son told my husband & I that there were bugs crawling on the sofa bed—I went to investigate—-sure enough—several small bugs crawling all over the sofa. We even looked underneath the mattress. Several bugs and casings. Every one looked just like a bedbug. All my might to not throw up. I called the front desk to let them know and tell them they needed to do something…my son could not sleep on that sofa bed. The same front desk lady said she’d have to call her manager to see what she could do, since they were sold out. We never received all back—so, after an hour, I called again. Got a different guy—said he’d call back within 15-20 minutes to see what he could. After 30 minutes of waiting for a call back, my husband & I went down to the front desk. We greeted Wayne at the front desk with a bag that had 2 of the bugs and told him we wanted a different room. He informed us he could not move us since they were sold out—-they did have rooms that guests were not in yet, but they had not arrived yet; that he had to hold those rooms until 2 AM. He refused to move us—said it the hotel’s policy to not move anyone into one of those rooms. Apparently they did not have extra mattresses either. Wayne did make several calls to see if there other hotels available; but the city was about sold out. We might sound like unhappy customers—but while we were in the lobby, another lady with her young daughter came down and said she was leaving because her room was disgusting and looked as though it had never been cleaned. (She jokingly said we could move to her room, but that it was disgusting. ) Another gentleman came down to tell Wayne that his room had roaches and mold in the bathroom—he asked that we include his room# in our complaint to the hotel. I have done this in my message to them as well. How he was managing to tough it out, is beyond me. We did go back to our room_I called the main 800# for Country Inn & Suites—gave the supervisor the story; first she apologized; then said she never heard such a hotel policy of not giving a current hotel guest a room where another guest hadn’t arrived yet. She also tried to call Wayne to see if she could get him to move us—he never picked up the phone. I finally found a room at a Days Inn in Lexington—bare-minimum, low-key—but it was clean, and bug-free! I couldn’t thank the hotel clerk enough for getting us in when I checked us in! I am currently waiting for my refund from Country Inn & Suites for our weekend stay; I am also waiting for this property to refund me the cost of our stay at Days Inn, as Wayne said their property would pay. Nothing like packing up and switching hotels at Midnight! If we need to replace any of our luggage—I will be filing a claim for this as well—I’m not comfortable keeping it as it is. We did throw our pillows away that we had brought with us. Country Inn & Suites completely ruined our planned celebratory weekend…we had planned to spend an extra day exploring the city to learn more about the city since we will be spending so much time there in the years to come. I did speak with Ms. Hart—so called manager of this property today (after she failed to return my call yesterday or this morning—I had to call her again). She claims they brought in a pest control person to inspect the room & they found no bugs. I HIGHLY recommend someone lifts the sofa bed mattress; looks under the sofa bed… as several fell between the back of the couch & the mattress. Ms. Hart refuses to honor what Wayne stated—that they would pay for our stay at Days Inn, for the inconvenience of having to move hotels at Midnight on Friday evening. According to Ms. Hart, they will not reimburse me for my stay at Days Inn even though her employee, Wayne, stated they would. Her response? He should have not done that. Definitely will not be staying at this location EVER AGAIN.