Review of Country Inn & Suites 2*

Let me start out by saying I tried for two weeks to get a reservation at this hotel without success. I was staying as part of a group and needed the group rate for our conference. I left multiple messages for Dan to contact me. I would be told I could call him back between 11pm and 7 am or he would call me. He never did! Finally, I had to contact the group representative to get the reservation made. I decided even thought I had that poor customer service before even going there, I would not let it effect my stay. Our group was checked in and I was even given a jacuzzi suite. In my head, I though, "Not a bad deal. " Boy was I wrong. When I walked into the room, the sheets and cover of the bed were pulled up, but not neatly made. Also, the pillows were just piled to one side and the bed had indentations, making it look like someone laid on it after it was "made up. " I thought, ok. Maybe the maid was busy because of the big group and didn't get it completely finished. I had my own pillow and wouldn't use them anyway. There were also cigarette burns in the comforter. That night, after returning from dinner, I realized there were no towels in the bathroom, just a couple hand towels. Being 10pm, I wanted to get some to have for the next morning. I called down to the front desk and was told they were washing and it would be at least an hour *click* (hung up on). Not wanting to wait, I called the rooms in our group and found some towels. Thankfully, they also gave me a washcloth, because the only one in my room was a used one still hanging in the shower. After getting these necessities, I thought I might make use of the jacuzzi tub. To my dismay, when I went to turn it on, there were hairs all in it and a grimy film covering most of the surface. The next day, I spoke with many others in our group who had similar experiences. Some had the shower curtains removed and trash all around their room. Needless to say, our group will never be using this hotel again, and I don't plan on ever staying at another Country Inn and Suites.