Review of Country Inn & Suites 2*

Jane F.

09/02/2014

Respond
1/10
DO NOT STAY HERE! If you want Country Inn and Suites, to charge over $500 for a one night stay. I stayed here from July 5 and checkout July 6. I am going to start from the beginning of this HELL hotel. When I arrived at the hotel they had a rude clerk that seemed like she was very unhappy at her job. I wanted to check the room before I check in and that seem like an issue. I was next to kids banging on the wall. So I could not sleep, so I decided to check my bank account they had charge me a total of 563.08. I don't have money to waste. I have been a long time customer with Country Inn and Suites and this hotel is far by the worst. I am a Carlson Club memeber. Do not be fooled by the bell and wistles of the apperance of this hotel. The reason I was charge this fee was because the rude clerk decided since I was black that I looked like I belong to the Jehovah Witness Group. I gave her my i. D. And reservation number and had my reservation and she still charges me for 3 nights. The tight wade owner refuses to instantly give me any of the money back. The owner is only concern with making money so if you have any complaints and you are not satisfied with your stay get ready to go to HELL to get your money back in any capacity. I log onto my bank this morning only to see another fee was added to my card. If you want your money and your peace of mind stay away from this hotel. The food was horrible the eggs were rubber and liquid taste and the sausages were dry. It is not worth the headache. They are franchised out, which means they can do whatever they want and Corporate can't do anything to help you. I called Corporate of Country Inn and Suites and they basically told me to call the hotel. Now I am calling the hotel all I get is a busy signal. I had 2 workers that tried to help with this matter, but their hands are tied when a owner does not care about there customers, only there money. I have warned you run why you have a chance.