Staybridge Suites Syracuse Liverpool, an IHG Hotel

Hotel

Nice, clean, spacious rooms and the friendliest staff ever! our second time here!

Great service, rooms, and amenities.

The room was very clean. The bed was super comfortable and the staff was very friendly.

This hotel is amazing. The front desk staff was so helpful and polite. We love staying here every year during a conference in February. The rooms are spacious and there is a full refrigerator, dishwasher. Cooking surface. We dont feel as crammed in one room like at the Holiday Inn up front. I rate this hotel 5 out of 5 stars.

Loved the hotel and staff. They really went out of their way to make you feel comfortable. I stayed there for my son Ryan's wedding and after 3 flight cancellations I made it to the hotel a 1/2 hour before the wedding. They held the room for me and was just so nice. I would recommend this hotel to anyone going to Syracuse NY. I would definitely stay there again.

VERY NICE, CLEAN, and updated hotel suites! Great staff, fully equipped kitchens, nice pool and spacious accommodations for the price. Great breakfast too! This place is DEFINITELY family friendly. It's like our home away from home when we are in the area.

So I just want to start off by saying in the beginning there was a situation with my reservation and the managers and staff after finding out what was going on quickly turned things around for the better! I cannot say enough wonderful things about Michelle who runs this location she made me feel stress free, fixed the problem, and we're so warm and welcoming and accommodating, especially after a 7-hour drive to get here while im 8 months pregnant lol… Our room is beautiful and clean I highly recommend this hotel and will definitely be back! You can really see that Michelle cares for each and every one of her customers and trains her staff to do the same :) and they will go above and beyond here to make you happy during your stay!

Decent hotel in a not bad location. A typical Staybridge Suites room. Large clean room with a small kitchenette and a nice living area. Comfy bed. A slightly smaller bathroom, with the sink and counter outside the bathroom door. Free breakfast was above average. A lovely outside seating area and a basketball court add a little extra. Location is ok, a short run into downtown Syracuse (15 minutes). Lots of restaurants and shopping within driving distance. Check in was a bit of a struggle with one gal on, it was busy and she was answering phones. At another point we heard a long conversation with her boss that probably could have been conducted at a more appropriate time, rather than when people were waiting. A couple of quirks knocked it down a point. (Well, the quirks and the front desk experiences). Watch for the hotel, depending on which way you come in its really hard to see, as a new Holiday Inn blocks it. There are no ice machines. The front desk will help you with ice, but don't go looking on your floor because it is a waste of time. Lastly, there is a toll highway that is nearby so if you don't have an ezipass, be aware.

These are nice suites. Very spacious and clean. Staff is always courteous and helpful. Breakfast every day until 9:30 (during the week). Pool and gym are nice features. The only drawback this visit was that the elevators were broken. Being placed on the fourth floor, this was a big hassle. One of them got fixed the last day but still wasn't super convenient. Overall, I've stayed here several times and it's always a comfortable place to crash.

Exceptional rooms and relaxing environment. Conveniently located. Quality customer service. Below par breakfast food. Hit or miss dinner. Gym is so so, and being located next to the laundry room makes it too warm. Elevators are constantly out of order. Overall good experience.

I want to thank Elizabeth for making our stay amazing. She was polite and very helpful. She'd play a role in my decision to stay there again. The room was a 1 bedroom suite. It was large and the perceived value was higher than what I actually paid. I've had less amenities and worse experiences in pricier hotel stays.

Very nice hotel, my kids loved the pool. However, the hotel doesn't have any towels in the pool area so you have to use the ones from the room and request more from the desk. Difficult since the hotel ran out of towels at one point and our room didn't have enough towels for myself, my spouse and our children. We did have a bit of an issue with our reservation (made by a 3rd party site) and the hotel was more than understanding and gave us a beautiful room.

Too many kids talking loudly when I had my breakfast. I wonder I am staying a summer camp. 3 days later, I must say this has been a nice stay while there isn’t any children playing around. And the free dinner offered by the hotel gives a choice after hard work.

Hotel was spotless, clean, huge comfortable rooms, and a great breakfast, however don't go for pool usage on the weekends. Its a deepish pool, no easy shallow end, and its shared with the Holiday inn. We got turned away twice because there were already too many people.

Clean and very satisfying. The free Breakfast was a plus! My kids loved the XL and deeper indoor pool. Excellent secluded spot. Staff was very friendly. Beds are comfortable! Definitely going to book again!

Rooms were spacious and clean. Facility was nice. Continental Breakfast was busy and could've used some attention as many items were out. But overall great experience and would stay again.

I just visited a friend who was staying there. Looked like a good clean hotel. Not overly impressed but definitely not turned off.

Loved this place! Cery clean, staff was great, breakfast was great, easy to get to and they even let me check in a little early after having surgery and really needing to laydown! Will definitely stay again!

Wonderful getaway for work and leisure for my girlfriend and I. One of the best IHG hotels I have ever been to. Thank you for the great new memories. Will definitely come stay again and highly recommend.

Great hotel. Very helpful to my brother and his family. His house burned down and they gave him a special rate. Also, rooms were top notch. Basketball court for the kids.

Super friendly staff, clean and modern rooms, this place is great. The suite set up wasn't required for our needs, but was really nice anyway. Price was great — great value. Good free breakfast, even good coffee! Will definitely stay again when passing through. Although right closer to the highway, it's relatively quiet. Finding the entrance isn't really obvious, could use clearer signage, but Google will get you there. Great find in Syracuse.

Best place I've ever stayed at, the people here both customers and staff are very friendly. The room my family and I stayed in was great. The price definitely beats holiday inn which is connected to this hotel and they include a great breakfast and dinner with the price, with holiday inn your paying 135 not including meals, which you would have to pay more. I will definitely come back again.

It wss a friendly upper class, as in more comforts available to you. A mini store for snacks from homemade cookies to brewers ice cream single serves. A truly comfortable environment with a comfortable living area and fully stocked utensils ready to cool with the bathroom large with the best bedding and pillows.

I was generally very impressed. Rooms were clean, had dishes, all needed utensils and pots and pans. Dishwasher, microwave, and toaster. Staff were friendly and the hotel was very pet friendly. Food for breakfast and weekday dinner was decent. Would go back.

Very clean hotel, friendly staff and dog friendly. Breakfast is pretty good too. Some nights they serve dinner too.

Nice place to stay for extended time. Rooms are clean, spacious, and beds are comfortable. Kitchen area has large fridge, microwave, dishwasher, and a little stovetop. They also serve a decent complimentary breakfast everyday and dinner Mon-Wed if you don't want to cook or go anywhere else. Staff have always been courteous and helpful when I've interacted with them.

This is our best place too stay, when you need a suite. Prices are very competitive also.

The value this hotel offers is unlike anything else! It may not be downtown, but our drive to the city center was about 7 minutes, so staying here was a good decision. Great (included) breakfast, clean, spacious, friendly staff, fitness room, pool. It's got it all. And if you travel with pets, they're welcome to!

We were upgraded and didn't expect it. The staff is friendly, rooms are clean and breakfast was tasty. Staybridge knows how to make you feel at home!

Spacious suite with kitchenette. The water pressure was nice in the shower, TV had both HBO and Showtime, and everything was clean. The bed was acceptable in terms of comfort, but that's too individual taste. Complimentary breakfast had juices, coffee, yogurt, cereal, mini omelettes, bacon, and hash browns. There was also a mini waffle station. Overall I would definitely stay again.

This place is so cozy! The workers at the front desk are well trained and friendly everytime I came back to the hotel. There are even meals in the evening for guests for free. My type of hotel!

I have been here for over 3 weeks and have at least 3 more because of work, I love the double room especially my king master room, the food is good when I do eat here Most of the staff is great. There is just one young girl that is disrespectful to us older people,
Other than that it's awesome.

Hotel is new and clean. The pool is large and theres a lifeguard. The A/C was too cold or not cold enough, BUT everyone there was super accommodating and kind. Great hotel!

Comfortable and clean room. Breakfast was well made and real. Best of all the staff is very friendly and helpful. They go above and beyond most hotels.

While the rooms are nice and the staff is great I must ask the question… who has the maintenance staff vacuum the parking lot from 11pm to 2am on a Monday night? Most people so go to hotels to SLEEP in my experience, and usually at night. And also in my experience, the parking lots are usually PACKED at night and EMPTY during the day. But it's not like I travel 20 days out of every month for work… I can say I will probably not be returning here in the future. The bed was stiff and very uncomfortable and made all the worse by the incessant noise outside my window when I had to be up at 5am… Save your money and go to the Red Roof Inn, at least the walls are sound proofed there.

Never ever in any hotel I had the experience where clothes taken for dry clean and not cleaned. What is more frustrating is I am a gold member. Adding to that I am not frustrated of request not being taken care but at least I should have been notified or taken care. I found it myself after enquiry. I had similar experience in other hotels due to snow but the staff was cordial enough to let me know as well as giving me points which I never asked for. Very disappointed with the hotel service.

Beautiful Hotel inside, Mattresses were not updated on the first floor as I was told on the phone before I showed up. Mattress was very old. Blood stain on the sheet in the room with the 2 beds but nothing on King Bed. Surprised on the quality of the beds given the price. Breakfast was great the first morning however the egg omelets were awful the second morning. Housekeeping was very helpful. Front Desk needs to answer the phone instead of letting it ring while everyone was eating breakfast. It does get annoying since it is so loud. Please don't promise someone something and we didn't get it. I should have been reimbursed for one night. I paid $200 a night to sleep on an old mattress.

What a awesome stay we had here for the New Years bash! Room was excellent … beds ummm 4 out of 10! Staff was superior! Would def recommend this place!

I really do love my stays at Staybridge Suites and this one lived up to all expectations, from getting checked in and upgraded by a really helpful guy (sorry I forgot his name) to a King One Bed Suite which was awesome, a great nights sleep and a nice room to chill in the evening. The free buffet was on at 5.30pm and was really tasty, after that I did my laundry that is totally complimentary. The breakfast in the morning was excellent. An all round excellent hotel.

Clean, friendly staff, easily accessible.

This place is awesome! 2 bedrooms 2 bathrooms living room and kitchen! Very clean! Breakfast was great! A must stay!

Great staff and very clean hotel.

WOW! The price, the quality, the service, I was totally ecstatic when I heard how much the 4 day stay at the Staybridge was actually costing. My husband and I travel a bit, so hotels are a must. We have compared many for pros and cons. This is a keeper! Delighted! Cleanliness is a must with me. A winner hands down! Michael & Rose Roberts From Tri State N. Y. Visiting the Syracus, Liverpool area.

Typical stay bridge. Huge parking lot. Location is off the beaten path but still nice.

The hotel staff is so helpful and SO caring I am 33 weeks pregnant and have to stay here for a long extended stay, they offer everything and make sure im safe and happy here the have storage units the free daily breakfast and dinner three nights a week. Plan to spread the word of how helpful this hotel is and clean, im not scared to take a bath, if I walk barefoot im not worried thee carpets weren't cleaned. Just a lovely clean hotel. Really feels like a smaller apartment If you stay for a long period of time.

Rooms are great. I have stayed at the hotel several times for work and staff has always been extremely friendly. I travel for work and have spent way too many nights in hotels, Staybridge in Liverpool is my favorite place to stay.

Great place to stay. New, clean and comfortable. Note however the hotel entrance is behind and to the right of the holiday inn.

Very comfortable for the nazi sympathizer's and holocaust denier's who enjoy management protection.

New hotel, beautiful rooms and decorated really nicely. The breakfast was great too in the morning and it was complimentary. I really enjoyed it.