Review of Inn at the Finger Lakes 2*

I wish they had a "Zero Star" option. It was awful from the moment we walked in until we left. Literally the only pleasant part of our stay here was Leeanna. (I apologize about the spelling) She was so sweet and helpful; however Vickie and Patrice are a completely different story. This was our experience; We arrived roughly at 10 am. And waited at the front desk for a while, (I could see people talking in the next room, but I wasn't noticed until I coughed. ) We were then very sternly greeted with "YES?! " said by Vickie Harris General Manager, I explained very apologetically that I knew we were early, and that check in wasn't until 12 pm but we had been driving through the night for the last 12 hours and we were very tired. She then replied with, " THIS IS THE LAST TIME I'M DOING THIS! You need to understand that check in is at 12 pm! " Patrice added "and if you wanted to come in early, you should have called and booked a room for the night before! " (Mind you, we are literally one of maybe 4 guests staying here, so I have no idea why checking us in early was a problem. ) I was shocked that Vickie said "it was the last time" implying that I had in someway ever seen or spoke to her before, let-alone spoke to her on this issue before. I then thanked her for her time while she finished checking us in. Vickie and Patrice then stood impatiently and irritably by, while I gathered my things to return to my vehicle, but before I did, I looked down and could not believe my eyes when I saw their names on the cards sitting at the front desk as "General Manager" and "Asst. General Manger. " When I entered the room it had a strong smell of wet dog and mold; there was hair in the bathtub, the sink did not drain and one of the sheets was not clean. At this point I was far too nervous to voice my complaints due to the fact that I had just been accosted about my "incredibly early" arrival, and I did not want to have to nap in my car until check in… After laying down for a few hours I noticed how hot the room had become, we finally called down and spoke to Leeanna who was more than happy to assist us. She checked the air and determined that the unit in that room was broken, she politely and without issue checked us into a new room down the hall and made sure that everything was up and running for us. Later that evening I inquired about there being a business center I could use while I finish up some work; Leeanna then pointed at the computer and small desk behind where I was standing in the lobby. I asked about the "Meeting room" and she informed me that, she would have to charge me $30 to use that room… and that the only room I could use was the main entrance lobby. Frustrated I asked about a gym I had seen online for this hotel, and she said it was indefinitely under construction… That was the last straw. Fingerlakes Inn in Auburn NY: SERVICE = POOR CLEANLINESS = POOR MANAGEMENT = VERY POOR AMENITIES = VERY POOR DECOR = OUTDATED APPLIANCES = OUTDATED/BROKEN Honestly due to my experience here I will never stay here again, and I will suggest all of my family and friends to do the same!