Review of Casa Culinaria - The Gourmet Inn 3*

B

02/22/2018

Respond
1/10
This is a negative review I never thought I would write. My wife and I have frequented Casa Culinaria for years prior to the new ownership, while it was still the "Don Gaspar Inn". We recently stayed at the B and B "Casa Culinaria" now that it has adopted a pretentious facade, lulling unwitting consumers into a misappropriation of their funds. We stayed the weekend and we were very disappointed with what the Inn has become. When I first spoke with the new owner to verify our reservation, I was surprised with how rude he was from the instant he answered the phone but disregarded it for the time and we continued on our way. Once we arrived his mannerisms were uncouth as expected. The following morning my wife and I were excited to experience the "gourmet cuisine" the disgruntled woman (who remained in the kitchen the entirety of brunch without a word to anyone) prepared. Myself, my wife and the various other guests sat at a small table all together in a small room, with a small kitchen containing six guests, one disgruntled chef and an abhorrent host. The guests sat pressed together while being served ostentatious eggs with a side of regret for brunch, I sighed. The next morning my wife was not feeling well so we decided to stay in our room and not include ourselves at breakfast, this would prove to be the beginning of our unjustifiable $271.00 additional fee that was extracted from our bank account several days after leaving the bed and breakfast. We left later on in the day and did not check out because we felt so uncomfortable associating with the owners. We picked up the room and left two of our own paper bags left over from dinners we enjoyed in downtown Santa Fe with our remaining disposables, as the room only provided one tiny trash can. We then placed all of the linens on the bed (we did not fold them) but we were unaware we were expected to make the bed and leave a mint on the pillow on our departure. A few days later after an additional $271.00 was removed from our bank account without our approval we were sent an email detailing the "damages done to the room" and several photographs of the "damages" these photographs consisted of 4 pictures of the bed linens with the owners pointing to dots on the sheets that were quite literally the size of the head of a pin. I contacted the owner and asked why we were being charged nearly $300.00 and he stated that it is a luxury hotel and this is not the way a room is to be left at a luxury hotel and they had to have the linens dry cleaned and it cost $200.00 and the maid had to clean for 3 extra hours at $25.00 an hour. I know exactly how the room was left and am absolutely certain any "damages" sustained, (if any) would equate to nowhere near $300.00 the owner also stated that the linens had to be dry cleaned because they will not fit in their own washer and dryer which left me wondering, if that is the case either they send the linen to a dry cleaner regardless or they do not wash them, both of which are troubling. After discussing it over the phone it seemed to me that I was charged $271.00 not due to the "damages" necessarily but more so to the fact my wife and I did not attend breakfast which he made abundantly clear he was not pleased with while discussing why I was being charged $900.00 for 2 days in a sub par bed and breakfast. I'm sure they work very hard to make meals for their guests but also don't believe I should be forced to attend those meals if I am a guest and chastised if I don't. My final review will be this. Do not stay at the Casa Culinaria unless you are prepared to be patronized by ungracious hosts, eat mediocre cuisine in a cramped space with strangers, keep your linens, towels, and every aspect of your room impeccably clean and have your checking account pillaged by pompous, spurious, swindlers.