Review of Hyatt Place Philadelphia/ King of Prussia 3*

This was a horrible experience. This hotel seems to be understaffed. After traveling for several days, we were hoping to do laundry using the hotel's facilities. After making a trip to the store to purchase laundry detergent, I was dismayed to find that the front desk did not have any quarters available for the machines. Nor was the hotel manager on site. When asked to speak to the manager, the clerk merely replied that she wouldn't be available until tomorrow. The staff told me that I had to go to town to find quarters. I asked if one of them could go get some. They told me they were unable to leave their post. My husband went to the front desk of Extended Stay next door and was able to promptly exchange $20.00 in quarters. We went back to the laundry room and questioned whether or not we should even use the washing machine. The upper rim of the machine's interior was encrusted in a thick layer of fuzzy, disgusting mold. The bathroom was not adequately cleaned. Dirt and slime had been wedged into the corners around the tub, under the bath mat, and around the bottom of the toilet. The television was confusing and the channels that were available were poor quality. The picture was delayed and pixelated. Our nine year old wanted to watch a cartoon. He didn't realize he was making a purchase. By the time we had intercepted him, it was too late. The hotel refused to remove the $15.00 charge. They insisted their was nothing that they could do. Breakfast was falsely advertised and inadequately staffed as well. Tables were dirty. Food, utensils and drinks were unavailable. Guests were using spoons instead of forks for their french toast and disgusting psuedo eggs. Needless to say, our stay the previous night in a Motel 8 was a much less problematic experience. I expected a Hyatt to be a better experience. I was wrong.