Even during all this Covid stuff the staff here was able to pull off an amazing wedding! The staff during the wedding was fast, courteous and very understanding and all worked very hard. I understand what it is like to wear a mask for hours on end every day. So I would gladly give them a 5 star review, but honestly the score of this review will come from the hotel. We took the am ferry and attempted to check in which we knew it was very early but the reason for getting there early and notifying the front desk is we are in the bridal party and we have a dress rehearsal that day at 5 pm. Then we went to have lunch at 12:30 with the family. During that lunch everyone else in the bridal party received their room keys and all checked in. After lunch I went back to the front and again explained I have a party of 4 that need to get ready for 5pm. It would be great if my two kids could also get a nap and my wife practice the ceremony. She mentioned they will text or call me and said maybe the kids can sleep in my dad’s room. Ok great we did that. Once that was done still no room ready so we walked down to get ice cream. At this point we are walking back again calling and the front desk lady if getting rude on the phone. If my sister was not the one getting married words would have been said. By the time we walked back we called again and asked for Kevin who of course left already for the day but amazingly the room is ready in 5 mins. We check in officially at 3:20 to get ready for a 5 pm dress rehearsal. Now the condition of the room is as if the room never received any care since it was built in the 1800s. The gap on the floor to the door was big enough to slide a full pizza through it and could see and hear people walking by. The phone was over 50 years old and absolutely useless. All the dressers are the quality of something my mother in law would pick up at a garage sale and by the way she is over 65. During our two night stay I had to kill two bugs in the room and saw nice spider webs in the corner while walking up the stairs. The shower head was dirty and desperately need CLR which called the head to dispense 1 stream of water instead of multiple. Lastly the toilet had no power or flushing ability even plan toilet paper would get stuck so any number 2s had to be done somewhere else in the hotel. Overall for what we paid per night for this room had to be one of the most expensive nights and probably one of the crappiest hotel rooms my family has experienced.
I would NEVER EVER recommend any one stay at this hotel. It is a disgrace to Block Island and Keven should be embarrassed of the quality and certain staff. I will make sure tell all my RI, MA and CT friends about this experience. Stay away!
I would NEVER EVER recommend any one stay at this hotel. It is a disgrace to Block Island and Keven should be embarrassed of the quality and certain staff. I will make sure tell all my RI, MA and CT friends about this experience. Stay away!