Review of Los Lagos at Hot Springs Village a Ramada 3*

My family and I had the WORST weekend. We had been in several hotels around the US, latin america and Europe and NEVER had such a terrible problem. They told me that they will call the police. The lady at the front desk told me that 3 times and then someone call me to remind me they will do it. WHY? because I was angry. Yes, I was but I did not tell her a bad word, and I wasn't in "her territory" as she claimed. I just left my purse in a table next to the front desk, since there were more people waiting and I don't want to bother them. I was standing closer to that table while I was looking on my cellphone the confirmation number… I don't meant to be closer to her… like being "in her territory" … that make no sense. She doesn't have any patiente with us while I was translating my father {since he doesn't speak english}. She wan't nice at all, she was concernd about the rest of the people waiting. They don't gave us the 2 cabins that we reserved. We ask for 2 places with handicap facilities, in the 1st floor. When I let her know our problems, she told me "I can give you a refund", when I did'nt ask for it, I was asking for a solution, and also for an explication. During the whole time, she wasn't paying attention, she was worry for the other person that was waiting… She could call somenone else to help us, but she just offerd me a refund and then she said she will call the police. I left the reception and I went to my room, when another person from the hotel called me to tell me the EXACTLY same thing. We don't drove 4 hours to get a refund. We had a hard time, we lost our visit to the national park because of this situation. I promise that never in my life I felt so bad… I was trying to get the best for my family and I couldn't. Discrimination and humillation is what I felt.