Review of The Cosmopolitan of Las Vegas, Autograph Collection 5*

Shame, shame, shame on the Cosmopolitan Hotel Las Vegas and United Airlines for promoting a scam. On the recent March 15, 2015 morning flight from Houston to Las Vegas, United promoted the Cosmopolitan Hotel by passing out scam coupons on the flight for the Cosmopolitan Hotel. Upon our arrival in Las Vegas, 6 of the 8 golfer’s golf bags did not arrive in LV. Then, we had to wait 3 hours for the next Houston flight to get our golf bags delivered. We thought we would take advantage of the 2 for 1 Brunch Buffet coupon at the Cosmopolitan Hotel. I was in Las Vegas in December 2014 and the dinner buffet was $20 per person, so a brunch buffet coupon sounded like a good deal for 2 people. To our surprise the Buffet cost $35/person and we were charged an extra $15 gratuity charge because we were a group of 8 guys (that is an extra “43% gratuity and tax” for a self-service buffet). So that was a total charge was $50.44 for 2 people. The Buffet was very disappointing, i. E. No fresh seafood of any kind, no shrimp, no crabs claws. The only seafood were oriental shrimp balls that were disgusting. In December, 2014, the Cosmopolitan Buffet dinner was $20/person and it included lots of fresh seafood. Therefore, 8 guys paid $25/person for a substandard buffet (Golden Corral’s buffet is better that the Cosmopolitan) or a total of $201.76 for a bait and switch scam buffet promoted by United and provided by the substandard Brunch Buffet at the Cosmopolitan Hotel. There were 8 very dissatisfied customers. We demand a full refund.