Review of Hilton Lake Las Vegas Resort & Spa 4*

Beautiful but beware! Service is inexcusable. Making our way from self parking into a main entrance of the hotel in the evening, someone had vomited directly in front of the entrance area. I immediately went to the front desk and informed them. The person at the front counter made a note of it, said he would notify housekeeping etc. The next morning as we made our way to self parking, we went back the same way, to our shock and dismay it has not been resolved. I went to the front desk a second time, and told them this was the second time I was bringing this to their attention, and it was to say the least, repulsive for their guests to have to see this. The new front desk person said it would be immediately taken care of. Upon return from our breakfast some 90 minutes later, a second shocker. No one had cleaned it up! Back for a third complaint! Now a manager was involved who apologized and said someone was working to "resolve the issue" we checked out of the hotel some 30 minutes later, and as we made our way to self parking once again, it was a stark reminder why we will never go back there. As the mess was once again untouched! Every time I went to the front desk, I could not help but hear other unrelated complaints softly spoken but still obvious. Restaurant service was poor, safety issues getting to the pool, ONLY OPTION to get to pool area is through the health club navigating between equipment in use (not good for kids who could easily get hurt) it is an accident waiting to happen. no more for me. I'm done with this hotel.