Review of Lakeside Inn on Lake Dora 3*

Had my wedding luncheon at the lakeside inn on Saturday. I do NOT suggest anyone do the same. Service was poor and food was even worse! Below is an email I sent describing the day word for word after the event coordinator Stacey tried to argue with me telling me she doesn't know what I expected. Friday 5/27 at about 9pm my daughter and I showed up to decorate the room. We discussed the tables would be set out and I would put my linen on them, they were already set with white linen. I removed and folded those and handed them to the front desk. Saturday 5/28 (wedding day) — we left the chapel at 1:45pm early than expected therefor I called the lakeside inn and asked for the wine and chips to be brought out and was told they already were. 2pm rolls around and my guests arrive to NOTHING to drink or snack on even though I called prior, so they headed to the bar to grab some drinks and paid for those drinks themselves. Finally my mother went to the front desk as we were down by the lake with the photographer and asked for everything to be brought out, they finally did so around 2:20pm. At this time we stopped up to grab a drink and check on our guests before proceeding to take more photos by the train. When we got there I could see the kids were hyper and asked the banquet manager if she was able to serve earlier than expected she said absolutely it would take 15 mins to make and serve, I said great go ahead. She asked if I wanted them to wait for us I said no we will eat whenever we are done even if it is after everyone. We then went down to the train and took some pics and then back down to the lake. 30 mins later our kids run down to the lake, we asked what they were doing and they stated they were bored waiting on the food. I can assure you the food was not served until after 3pm. We returned from pictures around 3:30 and started eating. The server brought out other food (burger) and I couldn't understand why. My guests then told me how hot the food was and that they couldn't handle the spicy beef. They told the server numerous times and she just kept saying "we never get complaints on that" instead of trying to correct the situation. I was then charged for the additional meals (unacceptable). As for drinks, they were outside the door hidden in the corner where no one had access to them. We constantly had to call the servers over and ask for the drinks when finally my mother just asked for the bottle of wine to be in our room because of the poor service and having to wait 10 mins for a drink. We only finished one and maybe a half of the second bottle, not three as you tried to say. Fast forward to 4pm… Some of my guests went out to the porch for a cigarette. When doing so the server felt it was appropriate to start taking all the decorations down and removing the seat covers and linen. It is to my understanding as per our contract I had the room until 6-6:30pm. I asked her what she was doing she stated I only had the room until 4:30 and that she would take everything down. I said it was unnecessary and that I would do it after my guests leave as I was the one who set it up. She said "no I will" and proceeded. I then had my husband give her a $40 tip (cash). We showed up the next morning 4/29 around 9am to collect everything in which she said would be in boxes. I can assure you they were anything but. The linen were on the floor and everything else was on top of the cake table a mess including cake still left over from the day prior. If this is how you do business we will not be returning nor will we recommend your company to anyone we know. This was our special day and your company made it have a negative outcome. Please have your manager contact me. Thank You, Jessica.