Review of Hyatt Place Tampa/Wesley Chapel 3*

BEWARE! They allow employees to steal money from rooms and take ZERO responsibility for it or for any of their mistakes they made! It started with check-in when they specifically asked if we would like our room serviced during our two night stay (due to covid) I told them no, we do not need anyone to come to our room. We had money on our desk counter in the room for a wedding gift and while we were out of the room they came and serviced it even though we requested them not to, when we returned the money was gone. We spoke with the acting supervisor at the time, who told us they would review the log and call us. Once they reviewed it we were told NO ONE came into our room except us. (FIRST LIE) Our room had clearly been serviced by their staff. New towels, folded toilet paper, new packaged soap, etc. When we asked why they serviced our room after clearly stating we didn’t need it we were told it’s OUR FAULT for not putting a “do not disturb” sign up. Even though it states in their Covid information sheet they unless requested they won’t service a room. If a do not disturb sign was required that should have been clearly stated at check in. They told us they would speak to the manager and call us the next day. (LIE TWO) no manager was informed and we had to wait until Monday which we were flying home and no longer there (Conveniently for them. ) The manager called my husband Monday and stated they are not responsible for any lost or stolen items from the room and it was our word against the service woman’s who denied taking any cash. He told my husband again it’s our fault for not putting up a do not disturb sign or for not locking up our cash! He refused to take any responsibility for dropping the ball or for the lies we were told. The person that checked the “log” clearly lied about no one coming into our room, when they then admitted someone DID service our room. They should NOT be asking guest if they want their room serviced and act like they are worried about COVID, if they are going to service the room no matter what! DO NOT tell a guest it is their fault if it is supposed to be part of your company COVID protocol! I am disgusted with the lack of professionalism and lack of responsibility from the Hyatt Place Wesley Chapel. They clearly support theft and highly lack customer service. They blamed us for their staff stealing and did nothing to rectify the situation.