Review of Hilton Clearwater Beach Resort & Spa 4*

A couple weeks ago my wife and I spent the weekend here. Hotel is nice enough. Front entrance has some construction going on, no big deal. Pool area was nice, room was nice. Valet was a disaster. I arrived driving a Tesla. Valet offered to park in a charging station. I didn’t realize they had charging stations so I was pleasantly surprised. In fact, they have four. A couple hours after checking in, I noticed the car still hadn’t been plugged in. On our way to dinner I stopped by the valet station to ask if they were going to charge the vehicle. I was assured they would do it right away. Cool. Finish dinner (Mexican restaurant at the hotel is no good, by the way) got to the room, check the status of the car and still not charging. Kind of annoying, but whatever. Next day before we head down to the pool, I call the valet to ask about charging the car, I was assured by the girl on the phone it was charging. I knew she was wrong/lying but I wanted to get to the pool so decided I no longer cared if the car got charged that weekend. Later on that day on our way to dinner I cruised through the parking lot to see that not only was my car not being charged it was parked outside, not even in the garage. Again, four Tesla charging stations in the garage. One Tesla vehicle, from what I could tell, at the hotel. Parked outside. Next morning I call down to have the car pulled around, get checked out, head to the valet and spend the next half hour staring at a bunch of inept individuals trying to hunt down the key card. Yes, after all that, they also lost the key to the car. Thankfully with the app we were able to leave, but man I have no witnessed a level of incompetence that high in some time. Left a bad taste from what was an otherwise nice weekend. The hotel manager (or some “manager”) called me later to apologize and see what they could do. Told them the least they could do was not charge me the valet fee. And that is what they did, the least they could do. Next time we’ll stay elsewhere.