Review of Sheraton Istanbul Atakoy Hotel 5*

I checked into the hotel about four days ago using my SPG points. You would think that charging over 19, 0000 points per night would get you something good. Not at this hotel. Guest services wasn't able to speak English (although I tried to speak Turkish, but we simply couldn't communicate) We had three different people behind the counter stating they are getting a deluxe room (which we paid for through our points by the way) the room was on the second floor with limited to no view of the beautiful sea. None-the-less, we had to take because we didn't have anything available. The room was dusty (it was like the loaner room), there was dirt on the floor from what looked like the previous occupants. The T. V. Remote didn't work but it took the staff two days to address it and change the battery. We were promised a different room but the hotel never executed. When we asked them, they stated that all the rooms were booked. Did I mention they charge 20 Euro for watching regular TV? Seriously During the day, the rooms next to us was very loud and kids screaming, at night, we felt as if the hallway was a race track for kids. (this is a deluxe sweet may I remind you) The majority of the staff avoided any type of contact with the customers as if not to be bothered with any questions or information. The only two friendly staff members were the concierge and the young lady who made coffee in the lobby at NIGHT. I've never been treated as a second class citizen in any country, much less a hotel that I've spent an entire year living (in another country). I wish I could recoup my points and go somewhere else. We've read the reviews on this hotel prior to coming here. I honestly don't believe that these reviews reflect the truth about this hotel. We attempted to notify the staff in the hotel of a lot of the shortfalls, but it was like insulting them. The hotel is a major facility at its location, but unfortunately the services is in need of extensive improvement.