Review of Swiss Lodge Hotel Bernerhof 1*

After reading the reviews on various sites, I decided to give this hotel a chance. That was a big mistake. I smelled the bad smell everyone talks about as soon as I walked into the hotel. I then got checked in and went to my room. I left after I dropped my bags so I did not look the room over much. When I returned and went to my room, I noticed the sheets were dirty and had hair all over them. There was also hair all over the floor. The front desk is hardly staffed so I could not complain. I turned the sheet inside out. That helped a little but there was still long black hair on it after I turned it inside out. About midnight a group of people came into the hotel to check in. Since there was no front desk staff they couldn't check in and were running up and down the halls and talking very loudly. This went on for over an hour. I barely got any sleep. The next morning I wanted to get an early start but I couldn't get any hot water to shower. I went to the front desk at 7 and the only people in the lobby was the family that couldn't check in. They slept in the lobby and all of their stuff was everywhere. I had to wait for someone to open the front desk at 8:30. I went to the restaurant in the hotel thinking someone would be there but it didn't open until late either. While I was waiting to get hot water, I was looking over my bill. I noticed I was overcharged when I checked in. After telling the front desk about it he told me he did not know how to give me a refund. He told me it was not that big of a deal and I needed to let it go. I asked him to give me the difference in cash and he told me he would not do that. I guess it was a big deal since he would not refund what he overcharged me. He began yelling at me and told me to leave without refunding what he overcharged me. Stay away from this hotel.