Review of Room Mate Anna 4*

I was amazed by the drama played during my check-in day. After signing all the forms, the reception guy asked if I want to pay €30 to upgrade to an executive room (which, according to him, costs €80 extra in normal days). I refused. Then he tried to sell me a €40 tour which I showed no interest. Finally, after 10 mins of hassle, I got a room. It’s a twin room. Well, I am a solo traveler. Before getting to the room, I was never told I tonight I need to sleep on two twin beds. So I went back to the reception to ask if it’s a mistake. ‘NO’, they said, ‘rooms are random; we run out of double beds’. One lady offers another option: extra €20 for a room upgrade (which she said it costs €40 in normal situations). Things already sounds discrepant from before, right? Customer is unpleased; crisis reaction is inaugurated: one, they told me, “you never write an email to request a double room”; second, “you have the option to pay upgrade. ” In either case, she blame the responsibility to me: it’s your unscrupulousness upon booking (we said it’s either double or twin) ; second, you have the choice to upgrade to a room with a double bed, but you don’t want to pay. But upon booking, they never mention on their website that I need to write a request for a double bed and doubles are unavailable. Why don’t they write me a message to ask ahead whether I need a double or twin bed or tell me double beds are unavailable and offer a refund? The staff I met at Anna are initiated seeming to be friendly and helpful, but when disagreement comes, they never give any consideration about how I feel about the inconvenience and their tirade on how they are right. In my travel experience, I have been to some hostels. Even they are more genuine and considerate instead of being conditionally nice in order to dump you around for their more costly rooms and tours.