Review of Бутик-Отель DREAM VILLAGE Oksino 3*

Елена

09/01/2016

Respond
1/10
РусскийEnglish
It's time to tell how it went at our Wedding. I apologize in advance for the long narrative, but in a few words here can not do. Explain once why I took so long to leave a review because a few weeks after our celebration, which was held 15.07.16, the wedding here was to celebrate our friends and break their holiday, did not want to. Of course, if we and they knew what attitude to customers from the owners, neither of which our wedding and especially the wedding of our friends, the question would go, but a Deposit was left, time is lost and had no choice. The opinion of our friends will be here. Now, in order: having Read the rave reviews, we decided to celebrate Our Day in a place called dream village. In about six months, we chose this place to host our small wedding party, made an advance payment of 50%, in the hope that it will be positive, fun and welcoming, a huge thank you to our guests due to which our day was not a complete failure. We agreed in advance on the menu, cake, candy bar, all the moments accommodate Customers. The surprises began with the fact that on the eve of the day of the celebration, the hostess informs us that in the previously agreed cost of the Banquet, she does not fit, allowing you to completely change the menu or increase the value and the format of the evening, offering as a bonus use of swimming pool. In the end, we agreed to changes than a big regret. In the end, our wedding was held in the format of "BBQ show" by the pool. About candy bar: so it started with candy bars, hostess, snacks will abound and guests will be able to eat after a long trip from Moscow, on the eve of the main table, but when I saw this so-called "hearty candy bar", I was in complete shock. The cost amounted to 350 rubles. Per person. Here is the menu for 1 person: 1тарталетка with pate with a diameter of 1.5 cm, 1 canapé same tiny size, about 30-50 grams of seasonal (! ) fruit in a vase, terribly sweet biscuits, which in the heat of hungry people it was impossible to eat and drink and they were on the table! The price is 350 p / person, is quite proportionate to the cost of a small lunch in a Moscow cafe, but what was offered to the guests here, the food value and taste, even do not dare to compare! Accordingly, the guests who went to change clothes after the trip, neither of them nor the canapés didn't get it, it seems to me, the bride, had to stand at the candy bar and give guests treats by the piece. Design, of course, beautiful, but the amount of food for 13 people, in General, judge for yourself. (photo attached)
About the Pool: When the guests after perkosa" went to the pool and started jumping in it, ran into the owner (Rinat) threats that you can't do that now and close it for us. It was very ugly from the owners, because if there are any rules of using the pool, before allowing them to use, you need to instruct, not to fly upon use, prohibitions and threats. Already realizing that our "celebration" still haunt us, instead of to relax and enjoy our holiday me my husband had to be constantly on the alert. About the Banquet: Next was the main Banquet and the so-called BBQ show, we prepared different meat parts of the carcass of a young bull, of course, all of it was delicious, can't argue with that. The action was accompanied by stories about the characteristics of each piece and recommendations on its preparation. But in the beginning, the guests were taken aback by the story in all colors as well gentle to kill the bull, they say, not cutting his throat, but only a loving owner walked up and shot him in the head! Now, how relevant such a story, on such a bright and beautiful celebration like the wedding day, as the birthday of a new family? This is the last thing we wanted to hear at the dinner table, I almost threw up from this story, but one of our guests had to rush out from the table because she felt bad from what he heard and, sorry for the details, still sick! It's one thing to talk about cooking meat, and quite another about how he killed what is now on the table! About the Cake: we had Originally agreed on 2 small cake. In the end, the day before, Catherine said that it is impossible two cakes (the cake and Chiffon cake). As the number of guests has dropped from 16 employees to 13, and I chose one of the earlier cakes. We agreed on a honey cake, and imagine my surprise when we made the cake Red velvet cake which I absolutely don't like and would choose the last one on earth, because it is with this cake I have very negative associations. Catherine, apparently decided to do everything the way you like, or convenient to her personally, and no matter what the customers that a second, pay her money, a different opinion and wishes! About the Broken Dishes, and a table-Cloth of the Best Houses of Paris" and the melted Deposit: As usual, we have left a Deposit in case of damage of property. In the end we were billed for 7 broken pieces of crockery (as in the best tradition of the roadside cafes of the 90s), it turns out that half of the guests had to break the glass, but I personally have only seen two broken glasses, and given the fact that I personally inspected the house before leaving and was completely sober all the days spent there (not drink alcohol) and looked out for everyone. Separately want to say that the cost for the glasses/shot glasses full, apparently people not familiar with the concepts of amortization the residual value on operating items, as well as that the price tag on a, taken from the head, as any justification of their value was not submitted. Anyway, the hostess did not bother, any client reporting. We agreed on what to decorate and beautify a place of rest, I'll be alone. The day before I arrived, they decorated the gazebo, but forgot to take the cloth-track in the table, we agreed that Catherine set up a simple plain white tablecloth, used at banquets, and the cloth on the track with candles for the decorations I brought for myself. In the hustle and bustle of organization, I forgot to bring a tablecloth-track on the table and Catherine put their. During the gatherings, the tablecloth was spilled wax. In the end, it turned out that it was an expensive tablecloth, which, as explained by Catherine, she brought back from a trip to France. For the tablecloth, made our Deposit in my pocket Catherine moved money in the amount of 3300 R. Because, according to the owner, the tablecloth is ruined forever and the wax does not withdraw (later on, I wax and all stains brought home the first time). Apparently, the hostess who's the tablecloth in the process of celebrating, sometimes we cry, sleep and she can come into disrepair. Also, she did not know that it would be nice to warn guests that rustic table with a "exclusive". On the other hand, we are probably very lucky, because it was not a cloth Kama, for example. )
Notice that I did not present any claims and invoice to Catherine for what she is when serving meat, spilled meat juice and fat on my handmade dress from an expensive Italian sewing, and probably had. Now the story about why you had spilled wax on the tablecloth: as soon As it became dark we had to light candles, then just as it was evident that we eat, because the pavilion was no one light! Previously, we were offered to rent 1500R. A garland of lamps, which we refused because the budget has already been exhausted, but that does not mean that Customers had to eat in total darkness! Oh, and the speakers we brought their as refused the offer of Catherine the music center for 3500 rubles! Will write again: rent the music center – 3500 rubles! Alcohol we brought your paying a cork fee, in the end, we were billed for all the bottles we brought, though at the table even half of what was brought did not. About "hearty country Breakfast for 350R per person: it Consisted of a spoon of vegetable salad, one boiled egg and a small piece of cake which in the end all the guests have not got. I personally ate only at the expense of bread that was left from our dinner and the men (not all) due to the sausage (which was included in the price BBQ show) were also left out last night and fried them for us for Breakfast. Probably a "wrong" concept of satiety. About dead animals: When we arrived on the second day at the station house Amsterdam, where grilled kebab and actually spent the entire second day on the table which we had to sit, found the wing of a dead bird, and it's on the table which we had to eat and feed the children!. I asked my husband to go and asked that you can lay on the table, because it sits just behind him after discovered the "gift" was unpleasant, when it became clear that we messed up "expensive cloth". About the cleanliness In the House Amsterdam everywhere in the corners dust and cobwebs, and explaining that this "country house" does not justify such filth in the room, which is rented for the money. In the language of Civil Law, this is called "rendering of service". And the service is provided according to standards. Customers may be allergic to dust, we had two year-olds who still walked hesitantly, more crawling, in the end, we regularly had to remove them handles the web, and it's a given that the maid of this house is charged separately in the amount of $ 2500 and considering that we were later billed for extra cleaning of the territory, which, incidentally was already gobies, and a couple of glasses from the previous guests that I personally cleaned, before it is permitted to walk children! Oh, you had to take picture to show it to Catherine. As it turned out, our driver left the fence envelope with plastic glasses and a small package with them, but if at least one trash receptacle was in the area he would have thrown it in there, and to go to master's house and throw this envelope. He did not dare. To account for the fact that the owners threw in the trash an envelope of the fence, we were exposed to 2500 R, the "Golden hands" otherwise say. It was also stated that this price includes cleaning of the village ravine, it is strange that we have not put in the bill previously laid in the village of asphalt. Well and General impression: the Hostess kind of smile for you, but then you notice that as soon as she turns away the face expression changes instantly and remains feeling that you are the most unexpected and unwelcome in the world that you owe something to those people paying for their services your money, and if you compare with the price tag at the MO it is not such and small money. In General, if you have the desire to spend a holiday in constant tension and fear to do something wrong for the money, straight to the dream village. But we never set foot there, and none of the friends do not want. All that negativity and unpleasant feelings that we received from the owners you can not convey. Of course, if You go there to sit on the lawn under the Apple tree in silence, then you will like it, the only question is price. But the company – or foot. I almost forgot, when he came to the open house, I saw a child's bed in one of the rooms was delighted, as guests we were with young children. Said that just cool that there is a crib and we need it to be. When we sent Catherine a preliminary estimate where it was stated all accommodation, Banquet, and not a word about the cost of renting a baby cot, as I was surprised to see that we set up for her account, for the placement of a child under one year of age!. (I was in different hotels, from the most modest Asian hotels to luxury five-star hotels in St. Petersburg, and everywhere, children under years for free, well it is, FYI). In the end, the difference between the total score on the previously agreed estimate and paid for in fact we were about 25 thousand more! You may ask why I am not outraged there, but because I have holiday and as I said in the beginning of the story, there was supposed to come with our friends. In good, there is a field of activity of Tax — us has not provided any check in the end, for CPS, for compliance with elementary standards of this restaurant and guest house. Well, the Prosecutor's office, for compliance with the General law of this enterprise. PS: preparing Catherine of course is a plus, but totally customer-oriented and no food is to do non-cordial relationship. I have everything, thanks for attention.

Анна

12/26/2020

Respond
1/10
РусскийEnglish
It's not a hotel, it's a thrash. Style is the Hotel Intourist of the 70s. What does customer orientation mean for the owners is unknown. The money is not returned. Sanitary standards do not comply. I think that it is necessary for the supervisory bodies to check the legitimacy of this institution.