Review of ArtiLand 5*

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08/23/2015

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Often visited artland with friends, ordered room service, relaxing with family, were always happy with the service and the service of the institution. Good food, beautiful interior, friendly experienced waiters in the restaurant. In the nearest district believed that this is the most enjoyable and favorite places to brighten up your evening or to come on holiday with the family. While not kicked with indifference and boorish behaviour chef Dennis… one Saturday night we came with her husband, ordered cocktails, salads, main course, waiting is not long. Brought me a salad with chicken liver, looked appetizing, nothing boded trouble) pieces of the liver were little, so they could not be cut, and once to eat, tell you in detail because I want to transfer all the colors happening) ) and then there was nothing, biting off a piece of liver from her spilled blood, it was completely raw and not Gagarina liver! I protested, my husband asked the waiter to call chef. We all certainly understand that sometimes the chefs are wrong, you could resolve conflict, to replace this bad salad and apologize! With that understanding, that peceno such a product, it is necessary to carefully frying, because it has accumulated all the bad shit and waste products from the body of the animal, is often heard that the liver can quickly be poisoned! Yeah, okay, not the case in the liver, we just wanted to invite the chef to show him his small error, as it was frustrating to pay little money for food in this restaurant, and to get here is g, the whole evening was ruined after this gag reflex and did not leave me for a long time… But once again, the hell with this liver!. Could quickly resolve the conflict and his mistake, to apologize, to bring a new alternative salad and all! I'm sure the conflict is settled, we are not demanding guests and we all understand) but, you will not believe what happened. We waited for the cook about 10 minutes, then the picture. From dramatically open doors runs fast furious step Ambala under two places and sent to our table! Behind him, small steps is the administrator) they approach the table, my husband, unfolded the napkin, bleeding pink blood, asks: — what is it? This huge creature, Pythia and snorting, looking down on a raw piece of liver, says: — well, what? Not finishing roasting!? And what? You can imagine how the mudslide chef and restaurant that position Haute cuisine and high level of communication? We are embarrassed, looked at them, with the administrator all the time stood in silence! The husband says: — and what? Do you think this is a normal everyday situation? What this country health ambal replied: — you th way you talk to me. That, he walked over and leaned closer to my husband, gesticulating with his big he was snorting something strange something in the same spirit for a minute or two, began to complain.! Tossed after a couple of swear words, and with a menacing look retired to the kitchen! People, can you imagine how negative he is preparing these products? This is a huge pet does not like its customers, and thereby the guide, who is the rock he is not afraid, do not know for what reasons, does not like their visitors, keeping him in the kitchen!. And the moment! Further! The waiter did not even apologize! The administrator apologized! Asked me if I wanted another salad, to which I replied, that now do not want anything, my appetite is ruined and hot feeding is not necessary! The husband asked for the bill, we paid it a salad, two drinks and went home, writing in the complaint book their indignation. All this happened yesterday, August 22, zhadoba recorded in the book. Respected leadership country club artland! Located at, novska highway 10, Balashikha. If you don't care about the reputation of your restaurant, take action towards your chef Dennis! He needs to work in the cheapest country club bouncer, not in such a good cook and a beautiful restaurant. I long to Wake to remember this bestial attitude and the taste of raw liver with blood! We have not even apologized and has not taken any steps to resolve the conflict. In your restaurant you need to enter the lessons of etiquette for a collective and rude chefs, and better not keep him from the mudslide in the kitchen, he can escape and cause harm to living a well-mannered people. Thank you very much if you will not remain indifferent. Why is he the mudslide did that? You ask. And because people behave when they feel impunity. I think everyone made the appropriate conclusions.

Кристина К.

08/26/2015

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Xenia, good day, Thank You for taking the time to write a detailed review of the restaurant. The main task of the staff of our hotel is to provide an impeccable level of service and individual approach to each guest, therefore, this situation with the chef we were very disappointed. Let me bring You the most sincere apologies and inform that from the management of the hotel were conducted all necessary action regarding the employee. We promise that, henceforth, such a situation would not happen again and hope to see You again among our guests. All the best! Sincerely, Country club Artiland.

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