Review of Fiesta Americana Condesa Cancun 4*

Upon arrival at the hotel, the hotel appeared to be beautiful. I was greeted at the front desk and the staff were more than welcoming. Made me feel as if I was at home. When I entered my room I felt as if I was in the desert even though the AC was on. I lowed the AC and hoped it would get colder. Unfortunately through my 4 day stay the room never became cold. I notified staff numerous times and they stated that there was nothing wrong with the AC and that it feels like that in every room. My other friends had 5 other rooms where the AC was also not cooling properly and was warm. They were advised the same. There was a lot of humidity in all of the rooms which caused the beds to feel wet. My room was supposed to be a garden view, however it was a view of the hotel next door. There was no garden. I was extremely dissatisfied with the room. The pool area is not great. The pool closes early at 8 pm and the pool bar closes at 6 pm. The pool bar is severely under staffed and it takes approximately 30 minutes to get a drink. The pool had several debris from the beach floating around in it. The floor of the pool is extremely slippery and slimy. While at the beach we were approached by a gentleman with a backpack who appeared to be a Mexican Citizen walking the beach. The man offered to sell us Cigars. When we declined, he offer Cocaine and Marijuana. We immediately declined and notified staff. Staff did not do anything at all to resolve the problem. We were also at times offered to purchase drugs by hotel staff. Hotel staff also offer prostitutes. The drink cups are not cleaned properly and you can taste the residue of other drinks in the drink you asked for. The food is okay and could be much better. The hotel lacked a great experience for adults. While leaving the resort on out last day, we loaded our luggage in the taxi. When we were about to leave, the hotel staff refused to let us leave. They ordered the taxi driver out of the vehicle. Upon having a conversation with the staff, they stated that they would not let us leave unless we checked out. Note the room was rented via Expedia and the reservation was fixed and prepaid. We were never instructed to check out. The hotel staff was extremely rude. When I asked if I got my luggage and began walking out of the resort on foot would they stop me? They stated that they would detain me. This made me feel scared, threatened, and accosted. I felt as if I was being falsely imprisoned. I went to the front desk and the staff echoed the same as the staff down stairs. The manager said they would not let me leave without checking out. I checked out and when I tried to leave again they would not open the gate for the taxi. The gate guard had to wait several minutes to let us out. I would not stay at this hotel ever again.