Review of Hotel La Stella 3*

Loredana G.

08/12/2019

Respond
3/10
ItalianoEnglish
Bad experience! Booked with half board, bad kitchen and dinner served at 7.30pm — 7.40pm at most (no comment, hours from nursing home) … I asked to avoid half board but they told me that the alternative was to eat to paper (the same bad kitchen paid more:-) ). I took the seasonal fruit that I should eat with the help of a knife that did not cut the water (I should have eaten it with the peel. ) and on the last day when exasperated I asked for a serrated knife they gave me a knife from John Rambo: — (. Unkindness and rudeness of all the staff, I suffer air conditioning for health reasons and have not been able to meet me in any way (my table was under the mouth with the justification that I would have felt less: — ( ( ( (), you could not eat outdoors because it was for the customers who ate on paper. Room with air conditioner broken for three days, television not working (due to the dinner schedules I didn't even have time to settle for the evening and I stayed in the room practically all week), shutter with broken tilt (The maintainer gave me given a sheet to be put to prevent it from filtering the light: — ( () … Bad breakfast, the usual three dried-up cakes passed off as fresh pastry (as if I had never traveled and didn't know what it means. ) ) … Chapter private beach: mendacious statement, there is a terrace with sand and sunbeds as my home terrace in Genoa. The nearby beach is a bathing establishment, at my request for a sunbed for me they told me that I should take two sunbeds and an umbrella for 30 euros, 33 in the front row (not even in Cavoli and In Fetovaia a similar cost), and, I repeat, I was alone. Shocking! Dulcis in fundo, after this nightmare week (other than relaxation) at the time of the bill everyone told me that because of these disruptions I would certainly apply a discount, but … Surprise! They ask me to pay for the coffees in the bar that the two days I stayed there I paid regularly. They tell me it's the coffee I took with the cappuccino included in the buffet breakfast. Alarmed I say that it never happened in my life to pay for breakfast coffee and they claim that the second drink had to be paid and that it was written in the regulation in the room (I read every sheet and there was no trace of it) and saw my protests they subtracted quest as if they were doing me a favor… I marvel at the positive reviews, they will have written them or I do not know what hypotheses to venture… EVER MORE, I wouldn't recommend it to my worst enemy!

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