Review of Radisson Blu St. Helen's Hotel 5*

Shauna B.

01/04/2018

Respond
10/10
Outstanding hotel and service! From our first viewing experience of the Radisson to planning of the wedding reception, to the actual wedding day and morning after staying the night there was truly fabulous. Myself, husband, family and friends were blown away at how fantastic the service was from the get go. With getting everything right for our big day we knew from the beginning that all would go perfectly due to the genuine and such kind responses from staff members. From making an appointment with Mario and meeting him at the venue on the first day was incredible. Anything we asked for he kindly responded with Yes that can be done. There was no difficulty with anything and his emails with any information needed with regards to the menus etc where prompt. Looking back this really took a lot of the stress and pressure out of things and for that we were truly grateful. So as we left Mario and went up stairs we decided to have a coffee and celebrate and we got talking to Liam at the bar beside reception. We told him the news and he was genuinely happy for us. Liam put us at ease with his great sense of humor, warmth and reassurance that it will be a beautiful day. I have worked many years in sales and customer service and I love it when I see passionate people providing an excellent service. So with that, we left the Radisson extremely excited knowing we had made the best decision to go ahead to book it. It’s rare I do reviews but it’s also rare that the service is a 100%. There is literally no cons to this review and I believe it will become to lengthy with how amazing everything was. All the staff created an amazing atmosphere on which we will be forever thankful and grateful for. Thanks for the complimentary drinks and for inviting us back for dinner on our anniversary. Anyone working that day and night please thank them again.