-The smell of the pipes in the shower is not normal for a 4 *-the humidity hole above the bar merit to be retrimmed (there was already during my first stay a few years ago) not normal for a 4 *-full of traces to the ceiling of the room — coffee t Hey free in the room, incentive to free service to the coffee machine of the bar, without specifying that a small hot chocolate costs 4eu, no indication of the prices around the bar machine.
-bad indications on the phone for booking: we wanted to be in the suite Jr. Balcony, reserved on the site as such but confirmation of a classic room. I phone to check, the person (unpleasant) answers me that it is good, at the arrival it was not that.
We paid 100eu more for an "upgrade" on the same day of a room that was not rented from the weekend. More than 400eu stay without any commercial gesture whatsoever.
During my first stay the arrival in the room was made with the supplement bottle of champagne served in an ice bucket, Super welcome, I asked the same thing the person answered me "Yes good there is a bottle in the fridge" I had already stayed Dan s this hotel, I loved my stay, the staff at the small care for a stay 2x cheaper, or the urge to return despite the price. Very disappointed this time of the reception and the treatment we received for the price paid and for a 4 * we were given as an explanation "it is not normal but it was a trainee or substitute who cared" no excuse no commercial gesture. I wouldn't come back at the normal rate. I wouldn't recommend coming without a promo.
-the room is very beautiful, comfortable, pleasant terrace with plants in good condition, nice Deco of hotel, staff met sympathetic, reactive, damage to the inconvenience of the arrival who has a little messed up things…
-bad indications on the phone for booking: we wanted to be in the suite Jr. Balcony, reserved on the site as such but confirmation of a classic room. I phone to check, the person (unpleasant) answers me that it is good, at the arrival it was not that.
We paid 100eu more for an "upgrade" on the same day of a room that was not rented from the weekend. More than 400eu stay without any commercial gesture whatsoever.
During my first stay the arrival in the room was made with the supplement bottle of champagne served in an ice bucket, Super welcome, I asked the same thing the person answered me "Yes good there is a bottle in the fridge" I had already stayed Dan s this hotel, I loved my stay, the staff at the small care for a stay 2x cheaper, or the urge to return despite the price. Very disappointed this time of the reception and the treatment we received for the price paid and for a 4 * we were given as an explanation "it is not normal but it was a trainee or substitute who cared" no excuse no commercial gesture. I wouldn't come back at the normal rate. I wouldn't recommend coming without a promo.
-the room is very beautiful, comfortable, pleasant terrace with plants in good condition, nice Deco of hotel, staff met sympathetic, reactive, damage to the inconvenience of the arrival who has a little messed up things…