Review of Vila Lanna 3*

I stayed in Vila Lana with my family for 5 days, we booked more than 10 rooms for a wedding. If you want to feel unwanted, be treated like a thief, and almost be insulted go for it! The building and the garden are beautiful, unfortunately this is the only quality of the hotel. As any decent hotel, we were expecting to have some services. Unfortunately, we had no towels changed for 5 days, the bed sheets were destroyed and dirty (as shown on the picture), we used two cups of tea the first evening, which were never taken out. The room is decorated with few carpets which can be nice, until they are not cleaned regularly. We also found just next to the bed old hair curlers from previous guests. Not to mention the sink which was smelling bad. We mentioned all of this for the checkout and were expecting for some commercial refund, as there was no services we can expect in any hotel, especially with 3 stars. Well… We were said that we should have ask for cleaning and new towels (we putted them on the floor and just found them back at the same place. ) and that the manager will not be there before 2 pm, when it was 11.30. As our flight was leaving at 2.30, we asked to see someone in charge or at least to get a phone call. The discussion starts to heat after we were told that we have to pay or they will send the police (seriously?! ). Basically the all arguments were that the man receptionist went to Paris 3 times and he wasn't able to find any room for less than 80€ per night, which is the price for double room in the hotel, so we shouldn't complain because for us it's really cheap. Then, new thing was that for the price of the room you even can't have breakfast in Paris. So: since when our nationality should involved our bank account? Also, how the personal experience of the receptionist should excuse the lack of service of this hotel? Not to mention that, yes, you can have a room and even breakfast for this price. Finally, I was told that I was the only one from my family to complain about this, which is right only because no one speaks good enough English to explain this. I wouldn't need to say that I've never seen any personnel working in hotel shouting on clients (the "Pay or I call police! " yelled on the lobby could wake up anyone in the building) so rudely, screaming and speaking up to my voice and nearly told me to shut up. This comes with few bad experience with the same receptionist who said to member of my family who forgot the first day the number of her room that she "just has to remember it". I've been visiting Prague for many years, stayed in maybe 10 differently hotels, used to travel a lot with my job and I never had so bad experience. So yes, the building is nice. Just don't ask for anything more, and surely, don't complain! At this time, I wrote a letter to the manager with my phone and email and didn't have any news from them which show how much they care about their clients.