Review of Doran Bay Resort 2*

Email sent to TripAdvisor and Google regarding Attack Reviews: Dear TripAdvisor and Google Please remove these attack/negative reviews from your sites for the following reasons: 1. ) Customer (same customer using different ids/aliases) did not book through TripAdvisor or flipkey. 2. ) Customer booked 2 nights, but after 1st night decided (and for unknown reasons) decided she needed to checkout/return home. Reasons given had no basis in fact e. G. Customer complained could not sleep well due to uncomfortable memory foam on top of pillowtop mattress. Owner offered to remove memory foam to allow customer to sleep only on new pillowtop matress (mattress new this season/less than 2 months old). Customer refused offer to remove memory foam and said she still needed to checkout early with no other reasons given. Owner believes that customer had no intention from the outset to stay the minimum of 2 nights during peak summer season. Our reservation policy does not allow for refunds if customer leaves during stay without a valid reason e. G. Family sickness/unexpected emergency. Foam mattress is removable and owner offered to remove foam, but customer still refused to complete stay. 3. ) See other other travel agency reviews of our resort which are overwhelmingly positive. It is our opinion, that individuals should not be allowed to place such attack reviews through TripAdvisor and Google. Trip Advisor and Google should closely monitor such attack reviews, and contact the resort owner, before allowing such attack review postings. Regards Simla Cunningham Manager Doran Bay Resort.