Review of Apart Austria 3*

We unfortunately stayed for a week at this ultra terrible hotel. We had paid the hotel in advance including breakfast. When we arrived at the hotel, there was no one to guide us and show us the room. There were only the room's key on the reception desk and a sheet of paper on which was stated our name. After entering the room, we found that the room, the toilet, the bathroom and … are completely different from the hotel's advertising photos. For example, in the photos it was shown that the bathroom has a bathtub, but it didn't. The toilet door was not lockable. There was no extra bed in the room, but an old couch instead. There was also a very large table on the terrace that was very spacious and made it hard to cross the terrace. An old carpet was placed on the terrace, which already had burns on it. The Microwave did not work properly. A very unpleasant odor in the area where this hotel is located (However, the area has a nice nature). On the last day when we wanted to check out, the hotel's reception requested an additional fee for breakfast although it was already paid. But since the hotel had been booked by someone else, and we were unaware of the issue, we repaid the breakfast fee. (We were lucky to have the money with us; otherwise, the receptionist would also call the police! Unbelievable! ) When we returned home, we realized that the breakfast fee had been paid in advance. We raised the issue with the hotel and asked them to return the breakfast fee, but we were surprised to find that they did not intend to pay back the additional amount! (they claimed that we burned the carpet and ruined the steel pot! How could a steel pot be damaged?! ) Although we were going to have a good trip, but unfortunately, we were upset by their unprofessional behavior. Unfortunately, their behavior is not in the standard of tourism and hotel industry. It was a catastrophic that we have never ever experienced in our lives…